However – to be strictly accurate – the example in section 7 is incomplete and/or wrong

The section assumes that:
- the bulb is a screw type, rather than bayonet or strip fluorescent or any other of the myriad fixings that are used.
- bulb is removable without undoing any part of the fitting.
- the bulb is hanging from the ceiling, rather than e.g. in a standard lamp. This affects where the TOP of the bulb is – perhaps should have used a word that is not dependent on the orientation of the bulb.

So I think I would add a couple of extra suggestions:

- state your assumptions. This is touched on in section 5 – and perhaps 2 – but is missing from the example. Section 7 itself mentions that left and right are confusing to some people, but could mention that the words also depend on the orientation of the bulb. Better to choose words that are orientation independent – e.g. clockwise/anti-clockwise.

- road test the instructions …

This is must reading for those wishing to help on others fourm’s.
Many people mean so well, but
people ton fourms assume so much. For folks like myself
we really like instructions like, go to this page click here,
right click this tab, change this number to 666, etc.

You did a great job on the Ustream show (1/28/09). Taking my confusion and making it so clear.

Thanks again