Comments on: An Insight into One Apple Store Employee’s Experience http://www.pcmech.com/article/an-insight-into-one-apple-store-employees-experience/ Helping Normal People Get Their Geek On Sat, 21 Nov 2009 22:17:25 -0500 http://wordpress.org/?v=2.8.5 hourly 1 By: anonymous http://www.pcmech.com/article/an-insight-into-one-apple-store-employees-experience/comment-page-1/#comment-10692 anonymous Wed, 28 May 2008 21:50:07 +0000 http://www.pcmech.com/article/an-insight-into-one-apple-store-employees-experience/#comment-10692 My experience at the Apple Store suggests that "Apple Genius" is an oxymoron. Once, I tried asking a sales person where the terminal is on a Mac. It didn't have a shortcut on the dock, and I knew almost nothing about Macs at the time, so I didn't know where to look and thought I'd save time by asking the sales person. The first sales person didn't know anything and went to get a Genius. The genius didn't even know what a terminal was and said Mac didn't have one. Then, I just decided to dig around until I found it, which was about 10 seconds later in front of him. Another time I had a question about Apple's filesystem and how easy it would be to back things up off of a dead computer with another nearby computer or hard drive. He didn't know what kind of filesystem OSX had, but he told me that the only way to recover my data from a computer crash is to bring it back to the Apple Store or mail it to Apple and let their Apple Care handle it. He also said that since PCs don't have Apple Care, I wouldn't be able to get my data back at all if a PC crashed. I guess he's never heard of an external hard drive. My experience at the Apple Store suggests that “Apple Genius” is an oxymoron. Once, I tried asking a sales person where the terminal is on a Mac. It didn’t have a shortcut on the dock, and I knew almost nothing about Macs at the time, so I didn’t know where to look and thought I’d save time by asking the sales person. The first sales person didn’t know anything and went to get a Genius. The genius didn’t even know what a terminal was and said Mac didn’t have one. Then, I just decided to dig around until I found it, which was about 10 seconds later in front of him.

Another time I had a question about Apple’s filesystem and how easy it would be to back things up off of a dead computer with another nearby computer or hard drive. He didn’t know what kind of filesystem OSX had, but he told me that the only way to recover my data from a computer crash is to bring it back to the Apple Store or mail it to Apple and let their Apple Care handle it. He also said that since PCs don’t have Apple Care, I wouldn’t be able to get my data back at all if a PC crashed. I guess he’s never heard of an external hard drive.

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