60 Comment(s)

1. George McNally said:
   11/21/2007 11:35 am

   I had the same problem with my dv6000 over the summer.

   I called support and they had a Fed-Ex box there that afternoon and I had my laptop back in less then a week.

   To be honest, I was quite surprised it was that efficient.

   -George

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   Adam Rumpf reply on June 19, 2008 9:16 pm:

   My wireless whent out the day one year from purchase. I didnt know what was goign on by the time I found out and contacted hp all they could come up with is pay your own way to fix it! I think if you sell something and you know it will probley go out you sure as heck better be willing to fix it! Dont think Ill buy another HP and I have 4 of them. Best of luck with the software updates they didnt work for me. What a joke!
   -Adam

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   Allie Town reply on June 20, 2008 1:51 pm:

   I don’t know which model you have, but my DV6000,along with thousands of others, lost its wireless in Nov. 2007, six months after I bought it. Since then, HP has extended the warranty on numerous models, for that specific problem. The mother board needs to be replaced. As long as you haven’t had your notebook for more than 2 years, you should be covered. If you go to hp.com, you can search warranties and you should be able to find out if your model is included. I just tried to look for you, but of course, that kind of info probably isn’t easy to find! I printed it out so I had proof, but don’t have it handy. Anyway, there is a link below to one of the forums as well…you will see that you are amongst many, if you care to check it out. For the record, since having the repairs I haven’t had wireless problems, but an entire host of others which have yet to be resolved. Good-luck. (I too tell everyone to never buy HP.)

   http://forums12.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1213982121807+28353475&threadId=1136440

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2. Chen said:
   11/21/2007 4:45 pm

   I have been using a DV6000 laptop for about 11 months now. I got it for free from HP as a replacement for an older laptop which they couldn’t fix. To tell the truth, I don’t know what you’re talking about. This machine is quite great, and the wireless card works great with several different hot-spots; private and public. In addition, I can’t tell that I’m not pleased by HP’s customer support (in Israel, at least). After all, they gave me a free laptop

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3. John Smith said:
   11/23/2007 6:16 am

   yeo my wireless failed and HP sucks. their tech support is horrible and every indian guy is named John Smith

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4. Steve Jackson said:
   11/24/2007 11:18 am

   I will never, ever buy another HP product! Although I have a DV4000 which has performed well over the last couple of years, I recently purchased a Presario 6000 whose HDD failed within 3 months. Despite two attempts by HP to send me a replacement, neither of them was the correct one. As a consequence I had to send the laptop to their repair facility. It took over 5 weeks for it to be returned! Trying to navigate their automated phone system was a nightmare in trying to find out what was happening. Their corporate case managers would not speak to me, and it seems like HP are only interested in following their own corporate policies, and not in keeping their customers happy.

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5. Robin Kuhles-Hill said:
   11/25/2007 8:26 pm

   Alas..I have the wireless card failure issue also. I bought a Compaq Presario V6000 in March. The wireless card, of course has vanished from my system. HP support gave “fixes” that fixed nothing. So they want me to send it in…uhh no thanks. I refuse to mail my ‘puter anywhere. I will go and buy a USB wireless adapter for it first. HP has yet to offer to send me a new card that I could install myself. But as this seems to be a motherboard to card issue that wouldn’t help anyway. I am happy with this system other wise..lets skip the Vista Sucks issue though..lol. Glad to know I am not alone in this world of vanishing wireless networks!!

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6. Allison Townsend said:
   11/26/2007 2:23 pm

   The wireless card on my dv6000 went last week (purchased notebook six months ago). I read this forum first, so at least I was prepared for the customer “service” experience when I called yesterday. The flow chart mentality is so true. All questions and information I had were ignored…I just HAD to go through the bios thing first. Then they agreed to fix the card. I was told that a box would be couriered to me within 1 to 3 days. Then I made a series of fatal mistakes. I asked a second question regarding the web cam which has never worked. After being shuffled around to at least three more people, I gave up on that issue. No one even tried to help me solve the problem, they kept telling me that a box would be sent to me soon (at least they were reading the file that was created for me). In the meantime, I had hooked up via the LAN and noticed that according to their website, there was an authorized dealer less than 5 km from my home. Couldn’t I just bring my laptop there? More transferring me from person to person. The only thing they wanted to deal with was the box they were going to send me - literally, it was all about the box. Telling me I needed to confirm when the box was going to arrive at my house (huh?), that I needed to talk to someone regarding status, etc. Finally, after 63 minutes and 11 seconds on the phone (I know, retentive), I just hung up…they had patched me through to the start menu. So, this morning I called the local company. They are not authorized to make all repairs but contacted HP on my behalf. When they returned my call, they let me know that they had ordered the part and there were no warranty issues with going local. In the end, it might take longer, but at least I know that my laptop is in the same town as I am and will be out of my possession for a much more limited time. Oh and to top it all off, the local company (Microage), also discovered during their conversation with HP that the service order that I spent over an hour on the phone about last night, appeared to have been cancelled. Good thing I didn’t sit around waiting for the box to arrive. Now let’s just hope that everything goes smoothly with Microge. They were great on the phone!

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7. Erick said:
   11/26/2007 11:59 pm

   I also had a problem with my wireless card on my dv6000 about 5 months into owning it. I called HP and they fed-ex’d me a box, fixed it, and returned it within a week. I was very impressed at the quickness of the whole ordeal as I am at a loss without my laptop. On my invoice however, they noted that they replaced my logic board…so, I assume (and we know what happens when one does that), that I had more problems than just my wireless card.

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8. Danny Winget said:
   11/27/2007 1:06 am

   Same exact problem with my Pavilion notebook, the wireless card fails 90% of the time. I have spent endless hours on the support line talking to people that I can not understand and obviously know less about computers than I do. Finally I decided to search the web and found this site. Not HP has me waiting on the “box” so I can return the notebook to be repaired. I am keeping my fingers crossed that it is finally repaired. If only the tech people could have told me about this problem two weeks ago!

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9. Allison Townsend said:
   11/27/2007 12:27 pm

   Try contacting your local authorized dealer, as listed on the HP site. I called mine yesterday morning, as I posted above. They were further authorized by HP to make the repairs. Got a call this morning- the part is already in and I’m just about to head out to have it replaced. Should not take more than a half hour. I do live in a relatively small Canadian city, so perhaps less demand…they currently are repairing three HP notebooks. I hope I’m not jinxing things by posting this now! I was wondering if there may be other problems, so I’ll mention the logic board. It’s great to work and talk to people in my own community rather than a call centre. I just hope if there are other problems, that they are authorized to fix those too…strange that HP won’t allow them full repairs. Anyway, if all goes well, I’ll be without my laptop for less than an hour. Time to nip over to Time Hortons and back!

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10. Allison Townsend said:
    11/27/2007 3:15 pm

    I suspect the problem is broader than what we’re being told. Microage replaced my card in about 5 minutes, but it still wouldn’t work. Hence, the logic board replacement mentioned by Erick above. HP won’t allow Microage to replace the board - it has to shipped to the repair centre in Toronto (even though Microage is responsible for maintenance on all the HP servers at Queen’s University, they aren’t allowed to replace the mother board on a notebook…btw, the part was listed as obsolete, so HP seems to be replacing them with completely ‘restructured’ boards). How much time did I waste going to my local authorized centre first - zero. They are shipping it for me and it’s going out this afternoon. I got to speak to real people, have my questions answered and know what’s wrong before sending it off. Ironically, when I got home, the box from HP was on my doorstep (even though they told Microage that my service order didn’t exist). One other note: if your notebook is password protected, make sure you remove it before sending, as HP apparently will charge you around $25…didn’t clarify if that was only when shipped via a dealer as in my case, or if applies to if you send it yourself.

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11. danielle said:
    12/1/2007 8:38 pm

    My HP dv6000 is great except for the high-pitched noise I am getting from it. After disabling a certain function in safe mode(with help from tech support)that has to do with battery life the sound became less, but is still there. I have a return box as sent by HP for them to check it out, but I am really thinking they would have to do away with the feature all together to rid the comp of it’s undeniably annoying sound. Now I am debating whether to keep it at all - other than the noise it’s great. I’m at a loss…what to do?

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12. Matthew Willenbring said:
    12/1/2007 11:41 pm

    I had the same thing with my webcam on my DV9000. the only way it would ever work is if i restarted my computer and used it right away. I just sent it in to have a freezing and booting problem fixed so i will see if they did anything with my webcam also. As far as HP support, where do I start. I think I had to repeat everything three to four times and they still get my information wrong. The Return box that was supposed to take one to two days to get to me took about five. I had bought an HP printer and it came with a spot under the scanner glass and all they would do was to send me a refurbished printer. As far as the wireless card, now that you mention it there were two or three times where it wouldn’t pick up a signal. thanks for letting me know to look out for this.

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13. Stephanie said:
    12/4/2007 3:54 pm

    I have been trying for the last two days to figure out what is wrong with my laptop that I cannot connect to the internet. I have done all the diagnostics on the HP Support manual with no success. I can only assume that I am amongst the unlucky ones whose network card has failed. It’s as if it has just disappeared from my laptop? I am not very technical minded but I have run out of ideas as to what else can be wrong with it!!!
    Does anyone have the actual number for tech support? I tried a number tonight and they said they were only open office hours 9-5 (fat lot of good that is when I work 9-5!!!)

    Agggh. This is so annoying!! It’s just stopped working out of nowhere!

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14. Jim said:
    12/4/2007 4:29 pm

    I am on the phone right now with HP. I almost thought I was dreaming when I realized what had happened with my repair.

    I had the problem with the wireless on the dv9000 (top of the line model). Hp sent me a new wireless card without much hassle. Didn’t work which I could have predicted, but I know big companies have protocols.

    So I waited a couple of days (didn’t have time to worry about the wireless again yet) and went to turn on the notebook just to work with excel. I hear Beeeep, Beep, Beep, (POST error for video adapter problems) but the computer booted find just no display. Well now I have to send the whole notebook back.

    (A few weeks later) Today I was getting impatient, and wanted my notebook back so I check my web service order status and to my amazement there is a bill for $800! I call up and 2 hours later come to find that I was charged due to “water damage and a screw in the wrong place”. If it has water damage how does the thing boot at all!!! I am a computer science student and my job is repairing computers I know how to treat them and I would not send it back for warranty replacement if I spilled something on it.

    The tech support said that there is nothing they can do, and I will not get my notebook back unless I pay the bill. The computer is only 6 months old and cost $1300.00! I just can’t believe things like this actual happen, it makes me sick to my stomach just thinking about it.

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15. Matt said:
    12/4/2007 10:24 pm

    The wireless card in my dv6000 quit working and a replacement did not fix it. Some months later the notebook would not start and gave the one beep followed by two beeps error. After returning from repair the notebook would not work out of the box. It would try to load but would stop with a blue screen error. The guy at HP asked if I had tried to reload the operating system to fix the error. I told him “Noooo… I thought that it would be reasonable to expect the thing to work upon returning from HP repair”; silence on the other end of the phone. Back to HP it went, this time it worked for 4 days and now when I press the power button the blue buttons light up for about two seconds and it then turns off.

    I don’t believe in extended warranties but something made me buy the three year with accidental damage coverage. As I have another notebook to use I intend to use every stinking day of that extended warranty.

    I just can’t wait to endure another three hours on the phone with HP support. “Now sir, turn over the notebook and remove the battery….”

    Matt

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16. Ryan said:
    12/5/2007 4:33 pm

    I bought a dv9500t in august this year and on the very first day it crashed with internal errors. After 2 hrs on the phone getting transfered from one department to another i got a replacement for it but after 2 months the wireless network card stopped working and then the hard drive crashed. Its been a month now .I have been calling every to find out the status of my replacement hard drive but those brainless agents give me stupid reasons. I was tired of calling up every day and i asked for the case to be escalated to a case manager and she assured me that i will receive it on the due date and it did(today). Unfortunately it was the wrong model and wrong rpm and now the cycle begins again…………
    I wish i did more research about HP then i wouldn’t have to buy their defected products
    It seems everyone is having problems with their cheap and useless products.

    Isn’t there anyone filing an official complaint against them for ruining the lives of thousands of people????
    just Google ‘hp sucks’ and see the anguish of people who have been duped by hp(which is by the way how i found the this site)

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17. Nicole said:
    12/7/2007 1:53 pm

    I, too, am experiencing all of the above mentioned errors with my dv9000. It is worth noting that a large majority of the affected customers have a warranty soon to be expired and or already expired. Several weeks ago, my wireless failed. My notebook became so overheated a few months ago, the rubber surrounding the power adapter plug literally melted. I will not recap the phone calls and tech support procedures, due to the fact that mine will match nearly every other post.

    A few minutes ago, I contacted HP to request a replacement system or a full refund. I contacted 1-800-756-0608 (option 7) and was assigned a caseworker. The caseworker assigned to me is a person named James. He gave me a contact number of 877-917-4380 ext. 94, option 1 for future contact. I informed James of the situation and explained what I expected from the call. A full refund or replacement system that did not begin with a #6 or #9 for the model #. If my request was not met, I would contact an attorney, the better business bureau, and consumer affairs. At that point, James told me that we have 2 options. 1. We can continue talking and troubleshoot if I drop the threat of legal action. 2. I can follow through with legal action.

    I told James that I would contact my attorney because I was not troubleshooting the system any longer. He told me that if I contacted my attorney the proper procedure would be to give the attorney my ticket # and have him contact James. I DON’T THINK SO. I told James that my attorney was completely capable of taking the pertinent information from me and following whatever necessary legal procedures he deems fit to resolve this matter. The proper procedure will be decided by MY attorney not an HP representative.

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18. camille from philippines said:
    12/8/2007 7:26 am

    my wireless stopped working this afternoon.. i own a dv6324us laptop.. got it 7 months ago.. i think it was the first time i noticed that it wasnt working anymore.. dont know what to do.. my notebook was bought from the US.. i dont know if HP service center here in the philippines can fix it for free.. im not even sure if i have the same problem as mmost of the people here.. my wireless would not turn on.. the light remained orange which should turn blue.. i think i should have it fixed here instead..

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19. Tim said:
    12/8/2007 5:43 pm

    Class action: http://www.hpnotebookclassaction.com/index.html

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20. Matt said:
    12/12/2007 10:48 pm

    Follow up:

    I just received my dv6000 back from HP service for the third time in five weeks. Now I have a new problem right out of the box, the display starts out white with brighter white bands running vertically though it, after a lot of disk activity the display goes dark. Well… at least it starts now. I sure can’t fault the people on the phone at HP; they have been great (the service dept needs work). They have always called me back when they said they would; now I must wait for a Quality case manager to call me back so we can discuss options.

    Matt

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21. Rob said:
    12/21/2007 9:36 pm

    Your article (and subsequent comments) helped me realize the problem when my HP dv9000us’ wireless went out suddenly. I called HP that same night (Monday), sent me a box Tuesday, I sent it off Wednesday, and I received the computer back Friday. Very quick turnaround. Not only did they fix the wireless card for nothing (as they should’ve) they also tightened my screen, and even replaced a rubber foot that was lost at some point in the year since I’d bought it.

    I have to say, hats off to HP for their response to this one.

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22. David Brady said:
    12/28/2007 5:48 pm

    I had this same problem I downloaded the bios and the computer let out one long beep and started to boot and reboot inself over and over without ever going to the windows startup I called tech support they gave me a hassle and insisted i send them money for phone support i finaly got the hp web page stateing they would send me the box and fix it and told the tech person. Finaly one tech person told me he would send me the box and gave me an order #. I am more then pissed now and althogh i own 3 hps will most likely never buy another one and that goes with the printer i have as well.. Makes me think about buying off brand ink just to not send them money anymore.

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23. Carvin said:
    12/29/2007 4:11 am

    Figures. I just purchased my HP DV9500 two weeks ago and within the first week, I received the “blue screen of doom”. I’ve received it twice but it goes away when I F8 on boot and select the “Last Known Good Configuration” boot up. NOW a couple of hours ago, my wireless is out. When I attempt to “fix the wireless connection”, it tells me what I already know “Turn on your wireless button”. The button is on, but the PC doesn’t recognize it. I’m logged in with a patch cable, but its just irritating and I’m suprised by the number of problems HP has had with this in which nothing has been done to attempt to rectify it.

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24. Christopher Brown said:
    1/3/2008 7:50 pm

    I’ve owned my HP Pavilion dv9210us notebook since March 2007. September 2007 the left hinge and the AC power plug had broken. HP repaired it under the warranty while replacing the harddrive (not sure why the harddrive needed to be replaced). November 2007 the wireless card and battery failed. After chatting twice with HP’s tech support I called and spoke with HP Indian’s tech support. They had me open my notebook to reseat the wireless card (I questioned if this would void my warranty). The problem wasn’t solved and they sent me a box for repair. I received my notebook back December 5th 2007 and the motherboard was replaced. Now it’s Janurary 2008 and the wireless card failed again. I chatted with HP’s tech support Tyler two days ago and was told a Case Manager would contact me in 48 hours. I never received a call back. I called HP’s tech support today and spoke with George who was from the US. George stated he escalated my case to a Case Manager and I would get a call back in the morning.
    Now I’ve owned lots of HP products and never had any problems. But the lack of technical support knownledge can kill a company. Just ask Gateway.

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25. Peter bravato said:
    1/20/2008 12:42 am

    yes.i have this problem.i started to get the Hp wireless card failure thing ever since i came back from Greece in August. I though maybe i hit my computer by accident and it damaged it somehow.until i started the search the web and found out that this was going around to many dv6000.the thing i learned is that the dv6000 is REFUSING to accept the wireless card.hrmmm refusing sound like this is done on purpose.after downloading some games on dial up the wireless switch would turn blue and i would have connectivity until i shut my computer off and it would remain orange.now my warranty expired but if i send my computer to hp do you think they will fix it for free?

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26. John said:
    1/20/2008 10:53 pm

    ok so if they repair it and you get it back, did it work? or is it still broken and wont the samething happen again

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27. Marcy said:
    1/30/2008 4:41 pm

    Same song and dance as everyone else. Here’s an email I sent to Mark Hurd, HP CEO. I suggest everyone else follow suit: (here’s your link to do so http://www.hp.com/hpinfo/execteam/email/hurd/index.html)

    I am currently the unhappy owner of a Pavilion dv6000. I, like the many others on yours and other PC forums, have a wireless issue. Why has this product not been recalled? Why do I have to shut my real estate business down for the amount of time it takes to repair an issue that HP was aware of at the time I purchased this product 11 months ago? Why is there not a local service center for repairs to minimize consumer inconvenience? I am considering initiating a class action lawsuit-there are a considerable amount of people affected by this to justify doing so. I am a member of National Association of Realtors - we have partnered with HP to promote your products. I will be going to the association about the lack of service and product quality. This quote on your Hurd’s bios is a mockery ”
    “Everything we do must be for the customer. If it’s not, then we need to reconsider why we’re doing it.”

    Huge reconsideration, Mr. Hurd - you’re doing very little for the customer.

    At the very least, I’d like the option of having my computer fixed locally to minimize my inconvenience. Alternatively, I’d like a replacement product and ideally, I’d like a refund and will purchase a Dell, whom I should’ve remained loyal to (owned one 5 years prior to this purchase - 0 problems). It was time to upgrade - I’ve clearly made a bad choice along with 1000’s of others.

    What do you intend to do about it?? - and quickly - my warranty expires 2/18/08. If I don’t hear from anyone with a better solution than ship your computer off with an average turnaround of 10 days, I will move forward with legal action. (My business is largely dependent on my ability to work on the computer - I am shut down and making no money without it).

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    Angela reply on August 22, 2008 10:38 pm:

    So did you get a response back from anyone reguarding your email? YET but I don’t have much faith that I will exscape some of the problems that I have read.

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28. bart said:
    1/31/2008 1:38 pm

    Wifi problems.
    I had already have the problem 3 times( in one and half year).
    So HP has already put two times a new mobo.
    Two months ago it hapens the tirth time.
    I have bought an usb dongle Wifi USRobotics.
    Now I have tried this.
    Start up in save mode.Devicemanager and show hidden devices and there a you see your broadcom.
    Disconnect the device.
    Then startup in normal mode.
    The blue light is on.
    Reconnect your broadcom in the devicemanager.
    At this moment I send this using my repaired broadcom. unther Windows XP.
    The bug is from the hardware in combination with the broadcom and the mobo, because unther linux he didn’t saw the card. Now linux sees the repaired card.
    So try it and when this works lets know.
    I think HP says they put a new MOBO but are doing the same.
    The mobo is one of Quanta(not the best things in the world)
    Sorry for my English

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29. Mike said:
    2/2/2008 2:05 pm

    I had the same problem with the internal wireless card not being recognized by the laptop. After trying some of the suggestions from HP (such as reloading drivers, updating BIOS, etc) with no luck, I was told by HP to send the laptop back to be fixed. Since I did not want to do that, having sensitive info on my computer, number one, plus not trusting I would ever see the laptop again, I went out and purchased a Linksys Wireless Adapter which connects to s USB port. The wireless connection now works perfectly again. It cost $ 50.00, but I felt that was better than sending the computer back to HP.

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30. Tim said:
    2/6/2008 8:42 pm

    THIS IS THE CURE FOR HP WIRELESS FAULT: Go into control panel, into add & remove programs (or just programs in vista) uninstall the HP Wireless Assistant. Hey presto! You can now connect using Windows own connection software. As a pc tech I have performed this fix on dozens of machines and it works every time!

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    Bill reply on April 26, 2008 3:29 pm:

    Tim,

    I tried uninstalling the wireless assistance and rebooted my computer and it still does not work. Should it automatically recognize the Windows wireless driver, or do I have to manually connect? You said that after you uninstall it, you “can now connect using Windows own connection software”. I’m not sure what that means. I’d appreciate your help.

    Thanks.

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31. gina said:
    2/8/2008 8:35 pm

    Ah ha.

    I wondered where my wireless disappeared to. Besides the somewhat low battery life, this has been a great computer for me to run my small business from. Of course, the week that I am down to brass tacks in negotiating the sale of my business, it fails me horribly.

    *sigh*

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32. Elise said:
    2/11/2008 11:36 pm

    WOWHelp. I bought an HP t9700 17″ laptop. Thankfully through Costco. Opened the box Plugged it in and 3 hours later I was already on the phone thankfully with tech support of Costco.
    Jumped through the hoops and the HP guy told me to press something and the screen went black with white typed stuff and my new computer was DEAD.
    Hard drive problem. Screen problem and SLOW>
    Mac ….Here I come

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33. Lupo23 said:
    2/12/2008 5:42 am

    A friend of mine had to send his notebook back to HP two times cause of failing wireless connections… and guess what happened. EXACTLY after the guarantee expired the wireless connection stopped working again a third time.

    Sell this peace of hardware crap as fast as you can and never ever buy HP notebooks again! Trust me! Thats the only way to deal with this problem.

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34. MrZack said:
    2/13/2008 7:32 am

    PROBLEM SOLVED!!!

    You were right Tim(Post 31), i uninstalled the HP Wireless Assistant and after rebooting, the wireless led turned blue, new hardware was found and i can use my wireless card now.
    I also installed the newest bios in my desperate many tries to fix the problem, so it may be that only uninstalling the HP Wireless Assistant is not enough.

    I wish you all good luck on solving this problem.

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35. russel said:
    2/26/2008 6:34 am

    I have a dv6000 with Vista Premium, but my problem is that I can’t turn it off using the usual Start>shut down method and needs to press the power button for a few seconds after it will restart by itself! Is there another way to shut it down? Also, the battery is considerably weak with 2 hours max life.Is it because Vista is using that much batt life? Im new to vista you know.
    I need to know one more thing…the package stated that the unit is refurbished but I was pushed to buy it because the store told me that it was just tagged as refurbished so that they cannot sell it at a higher price considering the specs. Is there such a thing?
    Now I have second thoughts of selling it before it crashes on my hand because one of my colleagues have told me that she had a problem when her HP broke down. She had one hell of waitng time and inconvenience before it was repaired. The Spare parts needed so much tiome befors it was replaced. please help…

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36. Michelle said:
    2/26/2008 11:53 pm

    Hey does anyone else get the blue screen of death when using the internet? Random shutting down with a “crash dump” thing. I got it to stop restarting automatically, but still crashes at least 5 times a week. It says its an issue with bcmwl6.sys, which is the Broadcom LAN adapter. I havn’t seen anything about this issue yet and I was wondering if it was just me.

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37. RAJAN said:
    2/28/2008 8:31 pm

    i purchase a hp dv9000us in may 2007 it crash the hardware has a problem also the display went dead and has a problem…i am overseas and service is only probided inthe USA this is rediculus if you have all the service system in place why not assist the people around the world.
    specialy when you know the product is defective and has somany compalins.

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38. Matt said:
    3/8/2008 8:52 pm

    An alternative I’ve found today is to use a netgear USB adaptor, maybe you have one laying around the house.

    There is a list of Windows Vista Compatible Drivers to download here:

    http://kbserver.netgear.com/kb_web_files/n101649.asp.

    If you don’t have a spare computer, maybe run down to the library with your flash drive and save the driver and come home and download it onto your computer.

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39. Jonathan said:
    3/18/2008 10:25 pm

    i know your promblem, you prombley got it last year and if you did, i have the promblem today my friend told me they had a call back on since there was a wirecless card failure, and it wouldnt turn and the lights would just flicker and turn off so just contact them and get it fix

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40. Patrick said:
    3/20/2008 3:01 am

    Thank goodness I found this site. I have had my HP Pavillion for almost 2 years and I have always had slow wireles connections. For the past 9 months I have been suffering on my HP, while my work computer (a Dell Latitude D620) never has any issues or dropped wireless connections. Running both computers side-by-side I witnessed my HP drop my connection and my Dell blaze full spreed ahead. I reached a breaking point this week and did a google search on “HP wireless sucks”, that is how I found this site! When I saw all of the other HP owners who are having the same problem it made me very upset. I had to buy a USB Netgear wireless adapter today, I’d rather do this until I replace this machine than deal with HP tech support! I will not be buying an HP laptop again

    Thanks for the article and the comments!

    [Reply]

41. Da Kydd said:
    3/27/2008 1:53 pm

    I just got my laptop (DV6324US) back less than 30 min ago. I had the wireless issue plus my batt will not charge. Unfortunately, they replace the system board that fix the problem (I hope this is not a temp fix as read in post where others had the same problem and it went bad in a few months). Now I want to know why they didn’t fix the power/batt problem. I have a laptop that has to be connected to AC power all the time to operate…NOT GOOD. I’ve had this laptop for about a year and didn’t expect problems like this to happen. That’s why i read this site because I was now looking for people that may have had issues with the batt/power.

    [Reply]

42. Trsh said:
    4/1/2008 5:23 am

    This is my seconf HP laptop. The first one had to be repalced because it spent more time with the Geek Squad than it spent at my home. And just like many of you, I also use my computer to run a bussiness. I now have a Pavillion DV6125 Special Edition Notebook.I don’t know what made me select another HP. Not only have I lost my wireless connection, but I’m getting this freaky flickering screen with horizontal lines that jump around. I will NEVER again purchase another HP prouct. I can only thank God that I purchased a 3 year extended warranty! I knew I should have gotten a Dell.

    [Reply]

43. Sam said:
    4/4/2008 1:32 pm

    I had my dv9000 just over a year and the wireless failed twice already. First time I had to go through the same hassle of talking to someone in India who talks to you like if you are child and half the time I couldn’t understand a word he said and I had to go through everything on his chart from how to use the mouse to system recovery and testing the hardware.
    He then decided that I have to ship the notebook back to HP for repairs.
    It worked fine till few days ago when I noticed the notebook was overheating and suddenly it made a strange noise and the wireless stopped working.
    Guess what?? yes you guessed right, I had to go through the same crap again talking to someone in India who tried to go through the same procedure and I said no, I am not doing this again, He insisted on trying few things first and I told him that I did everything that can be possibly done to get it working again with no success. It is a motherboard problem which they have to replace.
    Now I have to go through the same hassle again to ship the notebook back to HP and have it fixed.
    Still waiting for the box to arrive via FedEx and will let you know when I get it back.

    My next notebook will definitely be something other than Dell or HP

    [Reply]

44. Rated R said:
    4/7/2008 10:34 am

    dv6000z with the 7200go purchased (september 2006)

    get ready for an HP nightmare if you have any of these problems. for those of you who are only experiencing the wireless adapter vanishing issue, BACKUP any important data ASAP. the wireless adapter is only the beginning of a world of problems with the DV6000. my problem started with the wireless adapter 7 months after purchase.

    after 3 months of using a USB wireless adapter or hardwire for internet i got the 1 long beep 2 short beeps error code on startup. the LCD wouldn’t power on and i would get those beeps while starting up. (april of 2007) basically the display adapter is crap and is built onto the mobo so there is no real way of correcting this error without replacing the mobo. like i said that was april 2007, it was a brick and was sent in for service. after not meeting the initial estimated return date i called customer support and they extended it 7 more days. obviously 7 days passes and no laptop or word from them on what is going on. after calling them and explaining that they have missed the second estimated date of shipping me my dv6000 they escalated the case to a case manager who is supposed to call me in 48 hours(may 2007).

    (may 2007) so the case manager never calls after waiting 3 business days, i call tech support and complain. they say AGAIN that a case manager will call you in 48 hours… i was patient enough to wait the 48 hours before calling tech support back. i called back and told the guy i was not getting off the phone until i spoke to a case manager, my exact words were “this call is recorded and i’m an unhappy customer, you decide if you are gonna give me a case manager” this finally worked.

    (mid-late may 2007) the case manager couldn’t tell me where my computer was, if it has been worked on, or when i was gonna get it back. WTF is wrong with these people??? basically he didn’t know when i was gonna get my PC back and refused to give me a refund. after an hour of going back and fourth with him he offered me a brand new dv6000. so i took it even though i had to buy an XP license since vista is what was offered with them now. atleast i had a definite date of when i was gonna get a computer.

    got my new DV6000 (july 2007) 2 months without a computer and if i didn’t pursue them like crazy it probably would’ve been another 2 months. these people really don’t know what the hell is going on with YOUR computer.

    (march 2008) today..8months later my brand new replacement DV6000 has crapped out with the same 1 long beep 2 short beeps display adapter error. again no display on startup with those beeps. same exact problem. i have called tech support and didn’t waste time, first thing i said the the tech guy was that i wanted to escalate it to a case manager. the case manager won’t call in 48 hours and i will be calling tech support and yet again demand to speak to someone. wish me luck, i will update if you guys want to know how it goes this time around.

    sorry for the lengthy post but i wanted to give you guys an idea of who we’re dealing with. i really left out a lot of the details and issues with talking to tech support and case managers. these people are ridiculous

    i’m positive i will have this problem again in a few months after they replace my mobo. i have also noticed they don’t offer the dv6000 anymore and have replaced it with the 6700 which uses the 8400gs instead of the problematic 7200go

    [Reply]

    finally help reply on April 17, 2008 9:57 am:

    search for hp limited warranty service enhancement web site from hp, found it last night on their web site explains 2 year warranty for pavillions and presarios with this problem
    found on yahoo search
    type in search box
    hp limited warranty service enhancement presario
    top two listings cover the problem
    web site from hp will start with
    h10025.www1.hp.com/cwfrf/wc/document

    [Reply]

45. finally help said:
    4/17/2008 11:16 am

    just go off phone with hp have a presario v6110us
    they confirmed the enhancemaent repair, tech said is a one time repair but web site states different recieved confirmation e-mail from hp they will ship and repair at no cost, web site says will only repair if having problems, mine has problems so will see when unit is returned if fixed note when calling hp with number on bulletin dont dial 1 first kept getting incomplete message
    866-671-7362

    [Reply]

46. Bill said:
    4/26/2008 3:33 pm

    Hello, I tried uninstalling the wireless assistant, like Tim recommended, but it did not fix the problem. You mentioned that you also installed the newest bios and I was wondering how to do that. I’m comfortable with installing/uninstalling stuff on my computer, but haven’t really messed with the bios before and am a little hesitant to try that on my own. If you could give me some advice/tips on what you did to fix the wireless problem, I’d appreciate it. I’ve had the computer for over a year now and it’s not under warranty…I don’t want to even try to talk to customer service. Also, if I can’t get it to work, shouldn’t I be able to just by an external/usb wireless card and connect that way instead? I appreciate your help.

    [Reply]

    finally help reply on April 28, 2008 8:10 am:

    hey bill just got my dv6110 back from hp repair center for no internet problem, the repair sheet states repaired or replaced system board shipped free to hp last tuesday and got it back friday, this is covered under the free enhanced 2 year warranty that hp is giving to owners with internet problems along with a few other problems, do not bother trying to fix yourself cause it will be temporary at best, if you are beyond the 2 year warranty then get a separate wireless card.
    this enhanced warranty covers pavilion dv/2000/dv6000/dv9000 and presario v3000/v6000 series notebooks

    [Reply]

47. louis said:
    5/14/2008 1:19 pm

    Tim’s solution did not work for me. I have a pavilion dv6000 (dv6116eu to be exact). I uninstalled HP Wireless Assistant. Didn’t fix anything. Updated my BIOS with latest version. Didn’t fix anything either.

    Hmm what next?

    [Reply]

48. harpo2448 said:
    5/21/2008 1:38 am

    I had similar run-around experiences with HP support attempting to help me solve my months-long wireless connectivity problems last year.

    This was before I began hearing about motherboard replacements as the cure.

    To make a long story short, though, one day I noticed that the HP Wireless Assistant said the opposite of what it usually said when I had problems. Usually (i.e., when I typically could not get my wireless to work) the HP W.A. said my connection was OK and ON, whereas the Windows Device Manager would be showing a red “X” icon in the device list.

    But that one day (which became the last time, so far) I noticed that my wireless, as usual, was not working (amber light), and the HP Wireless Assistant AGREED (confirmed a problem), and the Windows Device Manager said the device was enabled and working properly.

    Huh…

    I had previously updated drivers, BIOS, removed/reloaded registry entries, reset IP parameters, yada-yada — virtually everything but follow one of the HP Support’s advice to wipe the disk and reload XP MCE (which would mean I’d likely have to buy a copy since this was the pre-loaded OEM version running). I simply didn’t want to do that and have to start over with the updates, registrations, etc., for everything.

    (By the way, does anyone remember “Uninstaller” originally by MicroHelp, then CyberMedia (and finally by McAfee who messed it up good then quit supporting it when no one bought it anymore), the amazing utility that could “migrate” or “transport” entire applications with all their user registration, registry entries, INI file settings, required drivers, user data folders, etc.; bundle it all into a single EXE file; then you could copy that file onto another machine and run it to re-install the application, all registered and working again?

    If you do, do you happen to know of an up-to-date replacement that works equally easily and well? “PCmover” from Laplink charges per move every time you use it, so that’s not what I have in mind. It would be a godsend if another “Uninstaller” could be re-invented again…)

    Anyway, when I noticed the reversed situation (when the wireless was not working as usual) I decided to simply remove/uninstall HP Wireless Assistant altogether. (I knew I could re-install the latest version downloaded from their web site which I had previously done).

    Voila! It’s been dead-nuts reliable ever since that day! Maybe it’s coincidence, I don’t know?… But since last October I haven’t had one single problem of the wireless not working. (And HP support kept insisting that I check and re-check my wireless access point/router settings, firmware, etc. — ha!)

    It’s something easy to try; you can always re-install the HP Wireless Assistant if there’s no difference in your case (although I don’t really see the point of adding that extra bloat when Windows own built-in utility works easily enough).

    Anyone else?

    [Reply]

49. John said:
    6/1/2008 12:56 pm

    Here in Brazil we suffer the same wireless problem. Now because excessive heat of gpu/cpu that makes the BGA (without plumb) soldering points dismantled. Once those contacts are done again, the wireless function is back. Maybe its necessary artic silver plus alluminium parts to help discharge heat and better ventilation points in the under cover, or in all structure. Amd parts heats much.

    [Reply]

50. Osei B K said:
    6/17/2008 8:44 am

    i bought the DV 6000 and the same problem , the wifi dies on you after few hours and it will not work again until u restart but again it will stop working.
    unfortunatly i m in lebanon and the HP people are not smart at all nor they kow anything.
    so no more hp and i am stuck with 1600 usd laptop now.
    is there any solution?

    [Reply]

51. Anupam said:
    6/25/2008 12:59 am

    Thanks for this write up… now I know why wireless adapter suddenly stopped working, for no apparent reason, on my 15 month old dv6324us pavilion. BIOS update did not help. Will contact HP tomorrow.

    [Reply]

52. smith said:
    6/25/2008 11:36 am

    just got off the phone with HP the 2nd time for them to tell me to updates drivers. 3 weeks ago my HP DV2410us wifi went out, went online and found the “HP Limited Warranty Service Enhancement”

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=en&product=1842189&lang=en#

    Link above

    call them last week got the run-around finally agree to send me the “Box” to send in the laptop for motherboard replacement. last night i got my laptop back FROM HP only to found out all they did was to reinstall my windows, and guess what, the wifi is STILL NOT WORKING.

    HP do you really have monkeys working for you?

    [Reply]

53. Anupam said:
    6/28/2008 1:22 pm

    Follow-up on my post dated 6/25/2008

    Had a chat with HP support. They are aware of this wireless adapter issue and asked me to install driver ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37746.exe

    Since driver could not resolve the issue, they will send me a “Box” to send my laptop to HP repair center. The whole process may take ~10 business days.
    My warranty was expired 70 days back, but they will still fix this issue.

    [Reply]

54. Geoff said:
    6/30/2008 11:26 am

    I’m also waiting for the “box”. I’m a little scared to send my machine off, but I’m just as scared not to, and have other mobo related issues pop up.

    Anywho, a temp fix that I have not seen here is as follows.

    Physically remove and reinstall the wireless card. It will work again for awhile before fritzing out again.

    [Reply]

55. Usman Younas said:
    8/6/2008 7:02 pm

    IV BEEN HAVING THE SAME EXACT PROBLEM!!!! My stupid HP Pavilion dv327 suckss!!! The stupid wireless shit never turns on even though i tried installing every possible driver! After reading this iv realised that its a hard-drive problem and nothing else. they should seriosly fix this!!!! ughhhh!!!! :@

    [Reply]

56. Milamber said:
    8/14/2008 1:07 am

    HP Pavilion 6000 just had the same thing happen to it - the wireless adapter just disappeared out of thin air - very strange, very irritating, and obviously the last HP product to ever enter my house again.

    [Reply]

57. sanjive said:
    8/17/2008 12:29 pm

    I have a HP Pavillion DV2500t and I am sick and tired of testing it for HP, instead of using the laptop. it has been 8 months and have been with HP support for hours and hours countless number of times. Now the laptop is with HP support, they finally siad that the mother baord is bad indeed said that the whole series is being recalled (can u believe?), every time i call support i get a stock answer, do not worry, HP is comitted … and you will have the laptop soon and it is guaranteed, guess what for last 2 months they have been chaging the date while the statement remains same. HP support would not talk (Absolutely the worst kind of people to talk to, they shout back , do not excalate to manager, hang up the calls, etc). What can i do? I tried calling the Corporate was shunted from one person to another with resolution there either. I am unable to reach out to any bosy in HP who will talk to me. What can i do? definitely HP Sucks in BIG BIG way.

    [Reply]

58. RebeccaK said:
    8/26/2008 3:40 pm

    I have seen an HP that I want to buy, its the dv6907ea, and as far as I can tell its only available in one shop in the UK, which is why I havent been able to find any reviews on it.
    I have looked at HP’s Extended Warranty site and this is not included. The page implies that this series will not have the problem. Does anybody think that newer versions of the series have been improved, or am I being too optimistic and its more likely that they havent had any complaints about it yet as it is new? Thanks

    [Reply]

    Brian reply on September 4, 2008 3:25 am:

    How can you get this far down the correspondence about this crap company and shit products and still be interested in a HP Pavilion notebook?

    I bought a Pavilion 6000 and cannot begin to recount the problems I have had and the cynical, useless support from HP service that has been given.

    Buy a Dell or anything but an HP notebook.

    [Reply]

59. david brady said:
    8/29/2008 1:49 am

    My hp dv6000 went back to hp and got a new board.. lasted 8 months and from what i can tell over heated. The machine now starts with no screen blue lights then quits restarts and stops over and over then stops for good. I called hp they informed me the computer is now 2 months out of its waranty and that for the meer price of 300 bucks they can send me a box and get it working. Leading me to believe they know exaclty whats wrong with this huge pc of crap. I hate hp now and will never buy anything from them again.

    [Reply]

60. Ron said:
    9/1/2008 8:38 pm

    Mine lasted 4 months then failed. I had it fixed and sold it. It turns out that HP quality is very poor these days. Buy a Mac or IBM - based on sumer reports magazine. Its the last HP laptop I purchase!

    [Reply]

2 Trackback(s)

1. HP Support Problems, Cheap Hardware, or Both? » PC Mechanic on Dec 7, 2007
2. My warranty expires tomorrow. What is causing this problem? - Page 2 on May 14, 2008