Comments on: Big Problems with Wireless in HP Pavilion Notebooks http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/ Helping Normal People Get Their Geek On Sat, 21 Nov 2009 22:17:25 -0500 http://wordpress.org/?v=2.8.5 hourly 1 By: Tricia http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/comment-page-8/#comment-34495 Tricia Mon, 02 Nov 2009 21:22:59 +0000 http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/#comment-34495 This really sucks because i have had this laptop for a little over 2 years and sadly my warranty is no longer valid. I wish I had known about this problem sooner, if I had known I would've waited a little longer and saved up a little more and bought a Mac. Also, to add insult to injury my internal CD/DVD burner has stopped working and is totally useless, I could look past that but Internet access is a MUST and I no longer have that. I am very upset! This is the main computer I do my school work with and some of my classes are online line. Is there a way to diagnose the problem? I feel as though HP has to own up to this problem and those unfortunate few who's warranty has run out should be reimbursed was well. They are the ones that created the product and their miscalculation shouldn't be burdening the consumers. ANY ADVICE? This really sucks because i have had this laptop for a little over 2 years and sadly my warranty is no longer valid. I wish I had known about this problem sooner, if I had known I would’ve waited a little longer and saved up a little more and bought a Mac. Also, to add insult to injury my internal CD/DVD burner has stopped working and is totally useless, I could look past that but Internet access is a MUST and I no longer have that.

I am very upset! This is the main computer I do my school work with and some of my classes are online line. Is there a way to diagnose the problem?

I feel as though HP has to own up to this problem and those unfortunate few who’s warranty has run out should be reimbursed was well. They are the ones that created the product and their miscalculation shouldn’t be burdening the consumers.

ANY ADVICE?

]]> By: Eleanor http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/comment-page-8/#comment-34467 Eleanor Mon, 02 Nov 2009 07:57:49 +0000 http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/#comment-34467 I have to start by saying that I don't know much about computers, just use it for working at home once in a while. But I am terribly disappointed in HP and will never buy any HP product again!!! Just about a year and a half ago I bought an HP pavilion laptop on the recommendation of my dad, who bought one about six months before me. Just after my one year guarantee expired, it started giving problems. The computer wouldn't start up, just kept saying: "Configuring updates: Step 3 of 3" and then just shut down. It just carried on in this loop, and couldn't do anything. So I took it to the place I bought it, they said they couldn't fix it and sent me to the HP service centre. There they told me that my motherboard is broken and that I might as well throw the whole computer away! I couldn't believe that they could care so little about their customers, as to have a giggle about it being just out of guarantee. And how can they sell a product that's only supposed to last one year, I'm sure they can't think that I'll buy another HP computer! The more upsetting thing is... Just this morning my dad's computer started doing exactly the same as mine did! So now it's 2 for 2, and from what I've just seen on this, and so many other websites, there's a lot of other people out there who feel the same way about HP as I do! I have to start by saying that I don’t know much about computers, just use it for working at home once in a while. But I am terribly disappointed in HP and will never buy any HP product again!!! Just about a year and a half ago I bought an HP pavilion laptop on the recommendation of my dad, who bought one about six months before me. Just after my one year guarantee expired, it started giving problems. The computer wouldn’t start up, just kept saying: “Configuring updates: Step 3 of 3″ and then just shut down. It just carried on in this loop, and couldn’t do anything. So I took it to the place I bought it, they said they couldn’t fix it and sent me to the HP service centre. There they told me that my motherboard is broken and that I might as well throw the whole computer away! I couldn’t believe that they could care so little about their customers, as to have a giggle about it being just out of guarantee. And how can they sell a product that’s only supposed to last one year, I’m sure they can’t think that I’ll buy another HP computer!
The more upsetting thing is… Just this morning my dad’s computer started doing exactly the same as mine did! So now it’s 2 for 2, and from what I’ve just seen on this, and so many other websites, there’s a lot of other people out there who feel the same way about HP as I do!

]]> By: Renee Neal http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/comment-page-8/#comment-34340 Renee Neal Thu, 29 Oct 2009 02:53:05 +0000 http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/#comment-34340 Over two years ago, I purchased a HP dv6000 series, and also helped my roommate and brother buy one within that same week, because they were on special for a Fry's Electronics grand opening. Within the last 3 weeks, Windows reports that it cannot load the drivers for wireless notebook adapters on all 3 machines! Same issue as described above, with the light not changing from orange to blue. On another forum, I found someone who may have a repair, and wondered what David Risley thinks of it, and if anyone in the know will please give this a try? It is for a Compac Presario. Here is the link, and what the girl wrote: http://h30434.www3.hp.com/psg/board/message?message.uid=28725 Well my problem now seems to have been solved this evening. First, I uninstalled and reinstalled an earlier version of the Broadcom Wireless Lan driver for Microsoft Windows (Version 6.00 E - dated October 2007 - sp36684.exe off the HP web page). I restarted my notebook PC and during the bootup pressed the F10 button. This brought up the system configuration menu. I changed the internal network adapter from disabled to enabled and then F9 to save the configuraton. I exited and and then restarted. I just about fell off my chair when my notebook booted up and the Broadcom driver was detected. The wireless light had turned blue and I was able to connect wireless to my home network. Now the real test will come when I turn off my PC and see if everything has taken. Thanks! Over two years ago, I purchased a HP dv6000 series, and also helped my roommate and brother buy one within that same week, because they were on special for a Fry’s Electronics grand opening. Within the last 3 weeks, Windows reports that it cannot load the drivers for wireless notebook adapters on all 3 machines! Same issue as described above, with the light not changing from orange to blue.

On another forum, I found someone who may have a repair, and wondered what David Risley thinks of it, and if anyone in the know will please give this a try? It is for a Compac Presario.
Here is the link, and what the girl wrote:
http://h30434.www3.hp.com/psg/board/message?message.uid=28725
Well my problem now seems to have been solved this evening. First, I uninstalled and reinstalled an earlier version of the Broadcom Wireless Lan driver for Microsoft Windows (Version 6.00 E – dated October 2007 – sp36684.exe off the HP web page). I restarted my notebook PC and during the bootup pressed the F10 button. This brought up the system configuration menu. I changed the internal network adapter from disabled to enabled and then F9 to save the configuraton. I exited and and then restarted.

I just about fell off my chair when my notebook booted up and the Broadcom driver was detected. The wireless light had turned blue and I was able to connect wireless to my home network. Now the real test will come when I turn off my PC and see if everything has taken.
Thanks!

]]> By: Dimitri Rasclav http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/comment-page-8/#comment-34237 Dimitri Rasclav Mon, 26 Oct 2009 21:56:12 +0000 http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/#comment-34237 The big problem with this particular situation is that it may not be the Wireless Chip. In my case, it was the motherboard. I believe that the overheating problem broke the Mini-PCIE slot for the wireless chip. The Chip was fine, the motherboard just wouldn't recognize it. I am currently using the old Chip in my new Compaq, and it works perfectly fine. The old laptop, unfortunately, was eventually rendered completely useless when the heat destroyed the graphics chip. The issue it not so much the durability of the hardware, but rather the efficiency of the cooling system. They try to pack powerful processors in these tiny laptops, and the cooling system just can't handle it. The big problem with this particular situation is that it may not be the Wireless Chip. In my case, it was the motherboard. I believe that the overheating problem broke the Mini-PCIE slot for the wireless chip. The Chip was fine, the motherboard just wouldn’t recognize it. I am currently using the old Chip in my new Compaq, and it works perfectly fine. The old laptop, unfortunately, was eventually rendered completely useless when the heat destroyed the graphics chip. The issue it not so much the durability of the hardware, but rather the efficiency of the cooling system. They try to pack powerful processors in these tiny laptops, and the cooling system just can’t handle it.

]]> By: Kirk Altmanshofer http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/comment-page-8/#comment-34182 Kirk Altmanshofer Mon, 26 Oct 2009 11:42:07 +0000 http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/#comment-34182 I spent hours on the phone this weekend with HP support and no resolution to the problem with my dv7. I have five calls on record now. First replaced bios and promised me a new mother board if the problem came back (American help desk). My next call took two hours and the Indian dude took over my PC and replaced my audio drivers, saying the problem was caused by my streaming audio (iTunes) to my home sound system. The third call (again in India) agreed that I had a hardware problem, but hung up on me when I refused to spend two hours on the phone to go through the same steps the first call did. Fourth call (again India) told me that it is a static electricity problem and each time it happens I should unplug it, take out the battery, hold the power button in for 60+ seconds and put it back together to start. She said the battery causes static to build up on the wifi card. My most recent call this morning (American help desk) told me that it is a Vista problem and I have to do a total system wipe and reload. What a joke. I the total of 6 plus hours I have spent on the phone I could have Craiglisted it and then bought a Dell! I have a Dell for work and NEVER have issues with it! Don't buy HP folks! They build substandard products and then refuse to support them. I spent hours on the phone this weekend with HP support and no resolution to the problem with my dv7. I have five calls on record now. First replaced bios and promised me a new mother board if the problem came back (American help desk). My next call took two hours and the Indian dude took over my PC and replaced my audio drivers, saying the problem was caused by my streaming audio (iTunes) to my home sound system. The third call (again in India) agreed that I had a hardware problem, but hung up on me when I refused to spend two hours on the phone to go through the same steps the first call did. Fourth call (again India) told me that it is a static electricity problem and each time it happens I should unplug it, take out the battery, hold the power button in for 60+ seconds and put it back together to start. She said the battery causes static to build up on the wifi card. My most recent call this morning (American help desk) told me that it is a Vista problem and I have to do a total system wipe and reload. What a joke. I the total of 6 plus hours I have spent on the phone I could have Craiglisted it and then bought a Dell! I have a Dell for work and NEVER have issues with it! Don’t buy HP folks! They build substandard products and then refuse to support them.

]]> By: Rhonda http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/comment-page-7/#comment-34095 Rhonda Sat, 24 Oct 2009 07:35:02 +0000 http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/#comment-34095 Yes--I am interested. Yes–I am interested.

]]> By: Rhonda http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/comment-page-7/#comment-34094 Rhonda Sat, 24 Oct 2009 07:33:49 +0000 http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/#comment-34094 How can we find out about the lawsuit so we can deal w/HP in the courts. Obviously they aren't taking any of the consumers serious. It's Oct. 24, 2009 and we're still seeing the same issues. I too am a victim and have gotten the run around w/their tech. dept. Isn't there anything we can do? We pay their wages -- we are the consumer and we've gotten really ripped off. How can we find out about the lawsuit so we can deal w/HP in the courts. Obviously they aren’t taking any of the consumers serious. It’s Oct. 24, 2009 and we’re still seeing the same issues. I too am a victim and have gotten the run around w/their tech. dept. Isn’t there anything we can do? We pay their wages — we are the consumer and we’ve gotten really ripped off.

]]> By: Brad http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/comment-page-7/#comment-33910 Brad Wed, 21 Oct 2009 09:48:45 +0000 http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/#comment-33910 I just paid almost $400 for my just-after-warranty-expired Hp dv6700 crash. Still having little issues, now with the wireless fitzing in and out, and I am definitely not going to pay to get it fixed again. Just wanted to throw my name out there too in case there is someone collecting names for a lawsuit or going after some reimbursement. B I just paid almost $400 for my just-after-warranty-expired Hp dv6700 crash. Still having little issues, now with the wireless fitzing in and out, and I am definitely not going to pay to get it fixed again. Just wanted to throw my name out there too in case there is someone collecting names for a lawsuit or going after some reimbursement.

B

]]> By: Ah Kong http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/comment-page-7/#comment-33873 Ah Kong Tue, 20 Oct 2009 16:14:11 +0000 http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/#comment-33873 I have hp9500, and while I was using it for international call, the battery charge slowly declined and died out eventually in a few minutes. Since then, I can't restart the computer, even after I tried taking battery out, using only adaptor. I guess it's something to do with battery, adaptor or fried board. No, no wireless or other things. Forget them. So, I called HP two times. The first time, they checked my model and found that I'll be eligible for battery replacement. So I went to the HP site to register my laptop model and battery model. I found then that my battery model is NOT part of their replacement models (issued by US Consumer Safety Bureau). So, I can't do much with the web site. Then, I called second time (probably that Indian call center). The guy at CS kept trying to sell me 'extended warranty'. I have vented out ALL BAD THINGS ABOUT HP!! I said, I am not going to pay for a penny for a supposed-to-be high-end product. Now, it's completely useless. I'll wait for either Class Action Lawsuit or free recall/repair from HP. HP knows very well that they have these issues on a lot of their pavillion models, but they are trying to keep their mouth shut until something breaks them. That's what I am waiting. Maybe I should talk the people in higher-chain in CS dept. What a CRAPPY PRODUCT FROM A CRAPPY COMPANY. Oh, I said, to the guy that I WILL NEVER BUY ANY PRODUCT FROM HP in my whole life again!! cheers, I have hp9500, and while I was using it for international call, the battery charge slowly declined and died out eventually in a few minutes. Since then, I can’t restart the computer, even after I tried taking battery out, using only adaptor. I guess it’s something to do with battery, adaptor or fried board. No, no wireless or other things. Forget them.

So, I called HP two times. The first time, they checked my model and found that I’ll be eligible for battery replacement. So I went to the HP site to register my laptop model and battery model. I found then that my battery model is NOT part of their replacement models (issued by US Consumer Safety Bureau). So, I can’t do much with the web site. Then, I called second time (probably that Indian call center). The guy at CS kept trying to sell me ‘extended warranty’. I have vented out ALL BAD THINGS ABOUT HP!!

I said, I am not going to pay for a penny for a supposed-to-be high-end product. Now, it’s completely useless. I’ll wait for either Class Action Lawsuit or free recall/repair from HP. HP knows very well that they have these issues on a lot of their pavillion models, but they are trying to keep their mouth shut until something breaks them. That’s what I am waiting.

Maybe I should talk the people in higher-chain in CS dept.

What a CRAPPY PRODUCT FROM A CRAPPY COMPANY.

Oh, I said, to the guy that I WILL NEVER BUY ANY PRODUCT FROM HP in my whole life again!!

cheers,

]]> By: Pal Thangam http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/comment-page-7/#comment-33848 Pal Thangam Tue, 20 Oct 2009 02:34:53 +0000 http://www.pcmech.com/article/big-problems-with-wireless-in-hp-pavilion-notebooks/#comment-33848 NEVER BUY HP SYSTEMS. VERY VERY BAD PRODUCT AND VERY BAD CUSTOMER SERVICE. NEVER BUY HP SYSTEMS. VERY VERY BAD PRODUCT AND VERY BAD CUSTOMER SERVICE.

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