Rather than posting a news item from the tech industry, I simply HAD to share this story with PCMech this morning. As I sit here, I am at Panera Bread working on the MacBook Pro. Why? It isn’t for the coffee. No, it is because some Bright House contractor managed to completely kill all communications to my house this morning.
My neighbor is getting his cable put in, I guess. So, he calls out Bright House. This is the main cable company down here in the Tampa Bay area.
Problem is that Bright House doesn’t have their own people do the work. They hire out to contractors. In this instance, they’re using some guy from CTIS. (from the looks of his truck).
He proceeds to start digging up the grass next to the box at the curb. As you might have guessed at this point, he managed to kill off all of MY communications services. I am with Verizon FIOS.
Here’s The Kicker
I go out and ask him about it. His first response is to say “No, I didn’t do anything. This is all Bright House equipment”. Well, that is the most shocking coincidence, then, is that what I’m supposed to believe?
I go check on some things and then come back out. I tell him that the problem started right when HE started working. He again says “I’m with Bright House.”. I say, yeah, but my cable went out when you started working. He then tells me “Well, what do you want me to do about it?”. He then proceeds to ignore me. While I am asking him about cutting of the cable, he just sits there an acts like I’m not even there.
At this point, I’m PISSED beyond all belief. I proceed to call him a f**king asshole and go back in (yeah, I know – it doesn’t accomplish anything, but you had to see this guy). Just a colossal ball of fail.
As Of Now
I have a Verizon guy coming out this afternoon to fix my system. They ran a test from their office and said, yeah, the guy probably cut the main cable going out to my house. The lady at Verizon said to get the guy’s tech ID later if I can and that they are going to bill Bright House for the repair job.
My Take
I’m a reasonable guy. I understand that mistakes happen and that this guy didn’t mean to take out my cable. But, gimme a break, the LAST thing you should do is act like a damn child and ignore a person talking to you. This guy just wants to do his job and not take any responsibility for the effects he causes. The head in the sand mentality just doesn’t get anybody anywhere.
That is completely unprofessional and it doesn’t say ANYTHING good about Bright House Networks.
Good thing that Panera has free wifi, because now I can post this story to potentially thousands of people before this guy even leaves my neighbor’s house. You gotta love blogging! ![]()
UPDATE 2:17 PM
The Internet has come back online at my house. Verizon had to splice our house cable onto our neighbor’s old FIOS cable to get us up and running. They will need to send a crew out to dig a new master cable in for our house. The Verizon tech told my wife he had SIX calls just today about Verizon cables being cut by Bright House contractors.
HUGE balls of fail. Biblical proportions.
Update 5:18 PM
Got an email into PCMech from Bright House. They wanted to find out who this contractor was to ensure it doesn’t happen again. I am impressed at the followup. It was not expected. Kudos to Bright House for that.

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