I ordered 2 storage bins, seemingly simple order. Not so much. The first time I went to pick them up I wasted app. 45 min in the store. They couldn’t find the GIANT things anywhere. Then, while I was STILL in the store waiting on them they called my boyfriends ex-wife asking for ME, just because I had him on the pickup person list. I have no clue where they could have even got the number from, she certainly wasn’t on the pickup list, and I hadn’t even provided his phone number. SO, that was the first time, that was unsuccessful, because they never found them.

Then 2 WEEKS later (after obviously re-ordering) they called me to come back. Spent another 30 minutes in there waiting… they were furiously looking for them again… when they finally emerged from the back of the store I pointed out that the 2 giant boxes sitting behind the register said “Sterile Storage Bins” and that they were perhaps mine. And they were. UNBELEIVABLE!

Quit bitching, things happen. You don’t praise the upside of Wal-Mart’s business model (cheap stuff, free shipping to your local store, etc) yet you will write a 1,500 essay to corporate because they lost your copy of guitar hero?

Grow up, dipshits.

The funny part is that the memory card for the camera (a $20 item) was shipped to my local store by FedEx and arrived on the 9th. As I have no need for it without the camera I was planning to pick them up together. After reading a lot of comments on this page I may go pick it up sooner just to make sure it’s really there. And you can bet I’m going to open everything right there at the counter.

I’m not shocked to hear that the local managers aren’t very helpful in these matters since the online store undercats them by a significant margin and so takes business away from their store. Who’s going to be happy to work at a store where your own corporate offices are under-selling you then using your store as a free delivery service?

I understand that new systems have kinks in them but they’ve been at this for years now and have had more than enough time to optimize the routing and delivery processes. Even when shipping by truck you should be able to get something from wherever it is to a Walmart store in 1 to 2 weeks (10 business days) at the very most. And it shouldn’t take 3+ days to truck something from Laurens,SC to Tampa, FL (or even MS for that matter; it’s only a 10 hour drive).

In this day and age this sort of a delivery schedule is unbelievable. I placed the order on Sunday and it took them until Thursday morning to get the camera out the door on a truck. The memory card arrived at my local store store 39 minutes after the camera left Laurens on a truck! That’s crazy!

This Wal-Mart logistical process is a horrendous joke or a terrible nightmare. Your choice. … On July 24, 2010 at around 2:30PM, we placed an online order. The website said I could pay $5 extra to get it delivered earlier, or use free ‘site to store’ for longer delivery time. Since the timeframes quoted both had a range of six days, and they over=lapped by three days. It seemed quite possible (I figured 50/50 chance) I could pay the extra $5, and still not get it before the free shipping. So, I went for the free-bee. I first noticed there might be trouble when their reply email showed an invoice date of July 30, 2010. Sure enough, they took until 7-30-2010 to hit my account. ROTFLMAO – what online purchase has anyone ever made that took a week to get billed? My local pizza place hits my account before they deliver it!

On 8-4-10, via their tracking page website comments feature I sent this comment:
Hi – Since your free Site to Store shipping had the same possible date of delivery as the (second level) paid delivery, I went for the free shipping. I have been tracking the rather snail-paced progress of this item.

Since making my order, I made an online search and found very, very bad comments about customers who have used site-to-store, so I am concerned.
Your tracking website said the item was in Sharon Springs, NY, at your sorting facility on August 2, and left for your transit facility the same day. Google shows a sorting facility in MISSISSIPPI.
Please tell me that the item, which was in Sharon Springs, NY, which is FIVE HOURS from Boston, MA – is NOT on its way to Mississippi, then back to Massachusetts.
I need to be comfortable with your site to store feature, as I already have another (electronic) item in my online shopping cart, and am ready to make another addition to that cart and have both items shipped site to store. But, now I wonder if that is a foolish decision on my part. – Thanks
—-
8-4-2010 they replied: Thank you for contacting Walmart.com regarding ordering Site to Store. According to our records your order was fulfilled in Jonestown, PA, then is being sent to the store's distribution center in Raymond, NH at that time will be put on a Walmart Store truck to be delivered to the store you chose.
Your order should arrive at your store approximately 7-10 business days after processing. When your order is ready to be picked up, you will receive an email notification letting you know it has arrived at the store. You may pick up your order between 8:00 a.m. to 10:00 p.m. daily. If we may be of further assistance, please email us at help@walmart.com. Sincerely, Walmart.com Customer Care
—-
A woman from Customer Care / Site to Store actually call and left a message saying the package was on it’s way to the Raymond,, NH distribution Center. It should arrive there August 5, 2010. And be available at my local store on August 10, 2010.
—-
Interesting, their web tracking never mentioned Jonestown, PA. And, she never mentioned Sharon Springs, NY. The first and second location listed on their tracking is Sharon Springs, NY. Below is copied directly from their tracking page:
Sharon Springs, NY – 08/02/2010 – 12:02 PM – In Transit to Delivery Facility
Sharon Springs, NY – 08/02/2010 – 07:35 AM – Arrived at Sorting Facility
Tracking details were last updated on 08/02/2010 at 11:30AM CST

(As of Thursday, August 05, 2010 1000 am CST – no update.)
—–
The package was (?) five HOURS away, IF it was in Sharon Springs at all, ever. Who knows? She said it will take five days to get from Raymond, NH to Danvers, MA. Google maps shows that trip is 53 MINUTES. But it will take them FIVE DAYS to get it here.

I called to see if I could pick it up at their Distribution Center…. After a half-dozen runs through their phone options menu, I just kept hitting’0’ until I got a human. She was quite pleasant, but the bad news is there is no way I can just run up there and pick it up at the distribution center.

Needless to say I won’t use the WalMart Site to Store function ever again. They just lost two additional sales, and irritated a regular customer. Well done – not.

A local pizza joint does a far better job with their online capabilities.

Placed order on 7/16/2010
and after waiting a couple of Days for a response Email, I get this:

Your Site to Store order is on time and should arrive between Wednesday,
07/28/2010 and Tuesday, 08/03/2010.

12 to 18 DAYS for delivery, that's Crazy!!! And they never update their online Tracking!