Something I have noticed a lot lately is contacting support via email options instead of using the phone is a lot faster (with regards to time you spend on an issue). This seems to hold true for both computer and non-computer related incidents.As you probably know, when you call you typically have to navigate an automated system and then wait on hold to get to an actual person, but when you send an email you can be terse and send it off quickly. The good thing about sending an email is an actual person will read it and although the response may be canned, you at least have a starting point/case number in the event you need to call.Has anyone else noticed this or are your experiences different?