“Listen, computer tech’s are expensive. They’ll charge $100 or more for a simple virus removal. They’re taking advantage of you when they do that.”

Having been in the computer business before, I know the money is in service because it’s most definitely not profitable on hardware alone. People pay for knowledge, they pay for what they don’t know how to do. No different than fixing your car, you pay for the knowledge and the convenience so that you don’t have to do it yourself.