Comments on: Garmin Listens, Has "nuMaps Guarantee"

By: Patrick

Patrick — Sat, 20 Dec 2008 19:37:51 +0000

If you purchased it new (i.e unit not previously registered)from an authorized reseller I’d say you did indeed get ripped off. You would have had 60 days from the date of first use to download the *free* update.

By: Sheila

Sheila — Sat, 20 Dec 2008 06:55:06 +0000

I just purchased a Garmin nuvi 750 online and when I called to change shipping option was pressured to buy the “updated 2009″ map. Did I get ripped off – would I have been elgible for this same upgrade at no charge?

By: Patrick

Patrick — Thu, 11 Dec 2008 19:24:25 +0000

Well I’m glad you’re happy with Garmin but consider this situation. I bought my 250W last December which had current mapping (Europe) at that time. Within a year the maps have been updated and Garmin want EUR 80 for the update. I consider that it is not unreasonable to expect my unit to retain it’s currency for one year from the date of purchase whereas Garmin reckon I should be happy if it remains current for only sixty days!

By: Rich Menga

Rich Menga — Thu, 11 Dec 2008 17:53:00 +0000

My nuvi 270 has two map sets, North American and Euro. Each would have cost me $75. The update upgraded both my map sets for free, saving me $150.

You consider that “very little” considering no other GPS manufacturer does this and will charge?

I’ve also been a Garmin customer since 2005. On any call I’ve ever had to place their customer service has been 100% spot-on excellent. Other companies only dream of having a support staff as good as Garmin’s.

By: Audrey

Audrey — Wed, 10 Dec 2008 21:36:34 +0000

right on! Offering 60 days just looks like they are customer service oriented at first. Stop and think about it a minute and they are offering very little to very few!

By: Patrick

Patrick — Tue, 18 Nov 2008 13:43:27 +0000

Ok as far as it goes but it doesn’t go far enough in my opinion.
It should be one year not sixty days!