Comments on: HP Support Problems, Cheap Hardware, or Both?

By: King

King — Tue, 08 Sep 2009 18:22:53 +0000

Don’t every buy HP laptops or their stuff. Customer services sucks and so don’t waste your time with them. If it’s not covered, they are not going to waste time to help you. Also if your laptop has display problem and not under their limited warranty, better be ready to fork out $400 to get it fix. I am never going to get any of their products anymore after what i been through. They are not reliable and I’m disappointed at them.

Notebook: dv9339us

By: Jason Reece

Jason Reece — Wed, 17 Jun 2009 22:33:46 +0000

Unfortunately, there’s a LONG list of dv9000 owners with similar stories….including me! Two months after the warranty expired on my dv9339us ($1400 new), the motherboard went bad. I’m a moderator at another site (NBR) and there are countless users with premature motherboard and/or video card failures. I was surprised that the nVIDIA 7600 actually didn’t die on mine…

At least I sold it for parts on eBay and made about $500.

I bought a Dell Latitude E6400 and couldn’t be happier with it!

By: Daniel Terhell

Daniel Terhell — Sun, 17 May 2009 11:55:17 +0000

Yup, they are the worst. I have had the following problems with my DV9000:
-Video card failure 4 times
-Other mother board failure: 3 times
-broken CD/DVD unit
-Large block of broken pixels TWICE
-WLAN adaptore broken TWICE
I had it sent SEVEN times, they still continue changing components without giving a replacement unit. It has never worked for longer than two months.
This is dirt cheap garbage quality chinese consumer crap and probably just as bad as it can get.

//Daniel

By: Mandy

Mandy — Wed, 29 Apr 2009 04:54:44 +0000

I have/had a DV9000… yeah about a year and a half after buying, my DVD drive broke, well. It worked, but it wouldnt latch close. I had to tape it. Then, about a month before my warranty expired, it just…. DIED. Had to BUY system disks since I couldnt even access the partition, only to find out nope, its something else. Send it off… find out my motherboard, hard drive, and something else I forgot – ALL DIED.

At least they fixed it all, including the DVD drive. Now Im gonna sell the sucker before I have more problems. I just bought a MacBook yesterday.

Im done with HP. My previous was a HP as well, the hard drive killed itself, it would randomly reformat itself every 2 weeks or so, and eventually the screen went.

By: J-M Vella

J-M Vella — Thu, 04 Dec 2008 12:14:18 +0000

I waited too long to try it out my HP Pavilion m9402f or I would have returned it immediately. Worst computer purchase I’ve ever made.

From the first time I booted it up, it has made an annoying tone-tone sound at random intervals, all the time it was running. I recognized it as some sort of warning, but couldn’t find the cause or the fix. Finally, I called HP support. The agent took control of my computer and turned the sound off. Asked if there were anything else she could do. I said, “You haven’t fixed the problem, you have just masked it. I want the cause fixed fixed.”

After she wasted about an hour of my time, I asked to get to the next level of support. Her supervisor came on and turned the sound on, but turned the particular warning sound I was getting off, and told me it was fixed.

By now I had wasted a lot of time and still did not have a satisfactory fix. He offered to call me the next day and continue the process.

The sound he turned off related to failure to connect and disconnect devices. I said it sounded like a hardware or driver problem. He said there is no problem with the PC, just with the sound settings. Baloney!

By watching the task manager processes, I noticed that whenever the warning was raised wmplayer process would flash up and then disappear. I assume the problem is a Vista one, but their support is 1) too ignorant to find fix the problem, and 2) too eager to drop the problem without a real fix. I did point out the observation in task manager, they looked at it and ignored it.

As to the hardware, it is lightning fast at times, but often slower than my single-core machines.

By: Christine

Christine — Sun, 26 Oct 2008 04:23:14 +0000

HP Laptop is the worst laptop I’ve ever had. Battery DIED completely for only 6 months new. They cannot explain why it would happen. My friend got his HP one year ago. Whole computer died completely. How can a laptop finish off so fast. Worst make EVER!!!!! Will never go for it again. Crazy!!!

By: jpconard

jpconard — Mon, 18 Aug 2008 05:42:45 +0000

I don’t get it first the author likes his dv6000 whatever now HP is junk and it is all our faults for buying cheap hardware?

I don’t consider an $800 – $1000 notebook to be cheap and expected to only last 1 year, do you author?

I expect my $399 EeePC to last longer than than my HP dv2313cl did, and if it don’t make 5 years, well then it was only $399. When PCs get down to $199 or less well then maybe that would be cheap of enough to be replaced every couple years.

By: Eric

Eric — Sun, 03 Aug 2008 18:04:25 +0000

I am having the same issues that many others are having with HP. I have a DV9040 that is a year and half old. A friend sent me a link to the where HP has a extended warranty for certain DV9040 because the MB is fried. Well mine was not listed so I gave HP a call and got the same crap, 49 for 14 days of tech spt, which does me no good because the damn notebook will not boot up. It has all the same issues as HP has cited, but it is not covered. Will send them an email to see if I can get any resoluation. IF NOT the dumpster it will go and never again an HP product in my house.

By: Jeanne

Jeanne — Thu, 05 Jun 2008 16:32:05 +0000

Tiffany- I wouldn’t give up yet. The person who told you to pay 49.95 was misinformed. If you’d called back you would have gotten another rep with a different story. I was quoted this on one of my many calls. They have such a disjointed system, and such poor training of their customer reps, never assume anyone knows your case. They often forget to post info, or they post it to more than one return number. In my case -oops-the repair center forgot to look at what the computer problem was, and merely re-imaged a corrupt hard drive, then sent it back without testing it-another oops! When my computer was finally fixed, they called to close the case out and I did not agree until I was sure it worked for a few weeks. I finally got a customer service person in the USA -it was the same phone number people have written in with. Check this site. Your computer was never fixed properly while under warranty, so the case is open. It took me 6 months, but it was finally fixed and has been working since February. They also extended my warranty for 2 years at no charge. I think they count on people getting frustrated and giving up. Good luck!-Jeanne

By: Tiffany

Tiffany — Thu, 05 Jun 2008 13:47:51 +0000

I have to say that HP is probably one of the worst companies to try to deal with when having issues with a product. I had purchased a brand new presario that worked fine for about 11 months then one day it went poof! And I had so many issues with it I cannot even begin to describe them here!
So asap I returned the computer to Best Buy who then sent it back under its warranty to HP to be repaired. I recieved the computer back a few weeks later, By this time my warranty had expired while it was in HP’s shop. When I got the machine back it was in the same state as when I sent it in. They claim to have replaced the MB with a new one. I immediatly contacted Best Buy to inform them of the issue they told me there was nothing they or HP could do since my warranty had expired during the time it was being repaired.
When I contacted HP to let them know they had indeed NOT fixed my machine, I was naturally directed to a person who could barely speak english, she informed me that she could direct me to a tech support person to assist me in resolving the issue with my machine…..for the price of 49.95 for 14 days of assistance…WTF?! are they crazy? I said no thanks I will just toss this computer in the fire and be sure to never buy another of your companies products ever again.
Am I frustrated? Yeah big time. I would never suggest anyone purchase a product from them because in the event it fails on you, you are basically on your own.