Comments on: HP Support Problems, Cheap Hardware, or Both?

By: Elaine

Elaine — Wed, 28 Apr 2010 06:18:28 +0000

HP pisses me off. They have some bs award for customer excellence that I’m sure was bought. I’ve waited 2 weeks now for a repair box that has yet to arrive, spoken to 3 people from 2 different countries and spent over 6 hours of my life just trying to set up this single repair. I like their products but I hate the way they handle their warranty and customer service. I’m so totally turned off by their “support” and probably won’t buy their products anymore if a warranty is needed.

By: Brian

Brian — Tue, 16 Mar 2010 19:04:27 +0000

my dv9339us is still functioning..for now…but boy have i had issues with it since buying it…started out I would get random errors then BSOD…just assumed this was vista issues 3 yrs ago…then right before the warranty expired on my box the display went (not for the hinge issue) it went to that white powdery screen where it doesn’t initiate the video card from the motherboard but yet the system boots otherwise. Spent the same god awful amount of time on phone with support just like all listed above until finally HP agreed to take it back (2 weeks before my coverage ended). Got it back it lasted about another 6 months and the exact same thing happens again. Start process over only this time I’m told everything is out of warranty and will cost me 450 bucks to get my laptop back, so I do it cause I have a lot of important game design work on it etc. Get it back and has been good for about the last year or so until recently where i’m now having problems with the wireless just note starting (stating there are no resources available for device even after i’ve disabled a butt-ton of them including the video camera) and I am getting some errors again where it cant find solutions for. Its seems to me its getting on its last legs again. I bought a gateway for my son the same day i bought this thing, his hard drive failed which has been the only thing wrong with his, I’ve had 2 motherboards a display and now the wireless adapter flaking out on mine and/or replaced…..i’m think no more hp for me….

By: Ed Lyons

Ed Lyons — Fri, 11 Dec 2009 00:40:02 +0000

I have a $2000 DV2000 HP Laptop that I purchased the EXTENDED WARRANTY when I bought it. Two years later, I had to return it for a new motherboard and CDROM drive – quit working. Two weeks later (still in warranty) I notice a “left corner hinge” problem causing the plastic binding holding the monitor in place began to separate. Basically, this is a design problem since to open the notebook, on must pull the top “lid” up not from the center but to the right of center thereby placing more torque on the left hindge in time. The tech happened to mention to me that they had alot of complaints with this problem. They also admitted that they had LOST their file of users with warranties, and since I had my original screenprints of purchasing the extended warrant, I guess they were finally persuaded that I was not lying. Anyway, on the Extended Warranty it stipulate coverage of the “unit” meaning the case as well as internals. HP didn’t see it that way, and said that eventhough I had the extended “bumper-2-bumper” warranty, it would cost me $150 to have them replace the plastic cover. So, now I am in a battle to find the home phone number of the current HP CEO, Mark Curtis, to ask him about what he thought about this matter.
HP is located in Fremont, CA in Alameda County and I think his home phone number is: 408-739-3988. Give it a try. The warranty specifically says, “Service Coverage: All standard accessories included with the HP base unit part number and all HP-supplied internal components, such as HP Jetdirect cards, memory and CD-ROMs are covered”. Don’t waste your time with their “Helpless Line”. You’ll get the run around. Ed Lyons

By: Chris Carmichael

Chris Carmichael — Mon, 23 Nov 2009 02:21:19 +0000

Shame on HP. Customer “service” is more than a joke … it borders on unethical. My Officejet All-in-One printer was working fine this afternoon. Then a message from HP popped up with an important update. After that, I could no longer print wirelessly. The abbreviated version of my experience: I called HP for help in dealng with the aftermath of their patch, was told that I could upgrade and get both help and a better printer for $89. When I asked exactly what I’d get for $89, was told the exact same printer. I asked why I would want to buy another printer when this one is not damaged and was told it was because this one wasn’t working. So, anyone who didn’t know the difference between hardware and software problems would be out $89 for nothing. In the end, a simple re-boot got it back on track…with no help from HP and no more wasted money going to them.

By: King

King — Tue, 08 Sep 2009 18:22:53 +0000

Don’t every buy HP laptops or their stuff. Customer services sucks and so don’t waste your time with them. If it’s not covered, they are not going to waste time to help you. Also if your laptop has display problem and not under their limited warranty, better be ready to fork out $400 to get it fix. I am never going to get any of their products anymore after what i been through. They are not reliable and I’m disappointed at them.

Notebook: dv9339us

By: Jason Reece

Jason Reece — Wed, 17 Jun 2009 22:33:46 +0000

Unfortunately, there’s a LONG list of dv9000 owners with similar stories….including me! Two months after the warranty expired on my dv9339us ($1400 new), the motherboard went bad. I’m a moderator at another site (NBR) and there are countless users with premature motherboard and/or video card failures. I was surprised that the nVIDIA 7600 actually didn’t die on mine…

At least I sold it for parts on eBay and made about $500.

I bought a Dell Latitude E6400 and couldn’t be happier with it!

By: Daniel Terhell

Daniel Terhell — Sun, 17 May 2009 11:55:17 +0000

Yup, they are the worst. I have had the following problems with my DV9000:
-Video card failure 4 times
-Other mother board failure: 3 times
-broken CD/DVD unit
-Large block of broken pixels TWICE
-WLAN adaptore broken TWICE
I had it sent SEVEN times, they still continue changing components without giving a replacement unit. It has never worked for longer than two months.
This is dirt cheap garbage quality chinese consumer crap and probably just as bad as it can get.

//Daniel

By: Mandy

Mandy — Wed, 29 Apr 2009 04:54:44 +0000

I have/had a DV9000… yeah about a year and a half after buying, my DVD drive broke, well. It worked, but it wouldnt latch close. I had to tape it. Then, about a month before my warranty expired, it just…. DIED. Had to BUY system disks since I couldnt even access the partition, only to find out nope, its something else. Send it off… find out my motherboard, hard drive, and something else I forgot – ALL DIED.

At least they fixed it all, including the DVD drive. Now Im gonna sell the sucker before I have more problems. I just bought a MacBook yesterday.

Im done with HP. My previous was a HP as well, the hard drive killed itself, it would randomly reformat itself every 2 weeks or so, and eventually the screen went.

By: J-M Vella

J-M Vella — Thu, 04 Dec 2008 12:14:18 +0000

I waited too long to try it out my HP Pavilion m9402f or I would have returned it immediately. Worst computer purchase I’ve ever made.

From the first time I booted it up, it has made an annoying tone-tone sound at random intervals, all the time it was running. I recognized it as some sort of warning, but couldn’t find the cause or the fix. Finally, I called HP support. The agent took control of my computer and turned the sound off. Asked if there were anything else she could do. I said, “You haven’t fixed the problem, you have just masked it. I want the cause fixed fixed.”

After she wasted about an hour of my time, I asked to get to the next level of support. Her supervisor came on and turned the sound on, but turned the particular warning sound I was getting off, and told me it was fixed.

By now I had wasted a lot of time and still did not have a satisfactory fix. He offered to call me the next day and continue the process.

The sound he turned off related to failure to connect and disconnect devices. I said it sounded like a hardware or driver problem. He said there is no problem with the PC, just with the sound settings. Baloney!

By watching the task manager processes, I noticed that whenever the warning was raised wmplayer process would flash up and then disappear. I assume the problem is a Vista one, but their support is 1) too ignorant to find fix the problem, and 2) too eager to drop the problem without a real fix. I did point out the observation in task manager, they looked at it and ignored it.

As to the hardware, it is lightning fast at times, but often slower than my single-core machines.

By: Christine

Christine — Sun, 26 Oct 2008 04:23:14 +0000

HP Laptop is the worst laptop I’ve ever had. Battery DIED completely for only 6 months new. They cannot explain why it would happen. My friend got his HP one year ago. Whole computer died completely. How can a laptop finish off so fast. Worst make EVER!!!!! Will never go for it again. Crazy!!!