Q: (Wired/Wireless) All my router’s lights are on and will not go off. When I try to connect to the router, no network connectivity is present. What should I do?

A: On all routers there is a “reset” option. It is a button physically on the router. If after a reset this does not work – power off the router, wait ten seconds and then turn it back on.

Q: (Wired) My router can’t seem to establish a connection to the internet or to my home network. All the lights are on but the data does not seem to be transferring. What can I do?

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