Problems with Google Chrome and Shockwave Flash

Posted August 29, 2012 9:00 am by with 3 comments

Without Shockwave Flash, internet surfing would be a dull experience. Although it runs fine in other browsers, Adobe’s Shockwave application has not been in perfect harmony with Google Chrome. It shakes up Chrome by crashing frequently and disrupting any multimedia content streaming at the moment.

Unlike other browsers Google Chrome includes an integrated version of Flash. If the active instances of Flash stop working, Chrome crashes with the following error:

The following plug-in has crashed: Shockwave Flash

Internet users are sometimes clueless how to cure it. Here are a few tips which have been found helpful in fixing this error in Chrome.

Solutions:

  1. Disable Integrated or External Version of Shockwave Flash
  2. Download Shockwave Flash Uninstaller and then Reinstall it
  3. Test Shockwave Flash Player Installation
  4. Delete Cookies, Web History & Downloaded Data
  5. Re-register Shockwave Flash Files

Disable Integrated or External Version of Shockwave Flash

Google Chrome comes with an integrated version of Flash Player. Problems arise when you download an external version of Flash for your other web browsers such as Internet Explorer and Mozilla Firefox.

The first possibility is that the internal version of Flash is not working smoothly. In this case, you may disable it and keep the external version enabled. The second possibility is that the external version that you downloaded for other browsers is not working properly. You may need to disable it in order avoid browsing errors.

  1. Double click Google Chrome desktop icon.
  2. In the Address Bar, type the following command:

about:plugins

3. You’ll get a list of all the installed plug-ins. Look for Shockwave Flash entry. The header would be something like Flash (2 Files) – Version <Your Flash Version>

4. On the right hand side click [+] Details link.

5.  You’ll get information on two versions of Flash- both integrated and external versions. Disable the integrated version and test Chrome for an hour or two. If you still experience crashes re-enable it and then disable the external version.

Download Shockwave Flash Uninstaller and then Reinstall Shockwave Flash Plug in

Adobe has released Shockwave Flash Uninstaller to let users remove it safely and securely. It will delete all its registry entries, program files, program data and other files associated with it. Download the latest version of Shockwave Flash and reinstall it.

  1. Download Shockwave Flash Uninstaller from this link: http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe
  2. Double-click the downloaded file namely uninstall_flash_player.exe to run it on your desktop.
  3. Close all other programs that are running on your computer including your web browser. If you are using Yahoo Messenger ‘right-click’ its system tray icon and select Exit. Do the same with any other programs running.
  4. Click Uninstall button.
  5. You will get a message “Do you want to allow the following program to make changes to this computer?”
  6. Click Yes button.
  7. Double click My Computer icon on your desktop. Open C:\Windows\System32\Macromed\Flash
  8. Click Edit | Select All to select all the files present in the directory.
  9. Click File | Delete to remove all the files that you have selected. When you’re asked to confirm, click Yes.
  10. Repeat the Step 7 – Step 9 for the files from following directories:

 

%AppData%\Macromedia\Flash Player

%AppData%\Adobe\Flash Player

C:\windows\SysWOW64\Macromedia\Flash

11.  Restart your computer.

 

Test Shockwave Flash Player Installation

You may be experiencing problems with Google Chrome and Shockwave Flash because of corrupted installation or incomplete installation of updates.

In such case, you may test the installation of Adobe Shockwave Player and then accordingly repair the problem on your own. Here is what you have to do:

  1. Open Adobe Shockwave Player Test Page here: http://www.adobe.com/shockwave/welcome/
  2. Do you see the animation playing on that page? If so, your installation was successful otherwise either installation files are corrupted or Flash Player plug-in is disabled.

 

Delete Cookies, Web History & Downloaded Data

When you browse several websites, some files are automatically downloaded on your hard disk in the form of cookies, temporary internet files and cache contents. They are downloaded for various purposes.

However, the problem with Google Chrome or Shockwave Flash arises when these files get corrupted. You may simply delete these files by following the steps given below:

  1. Click Wrench icon on Chrome at top right.
  2. Select Tools | Clear Browsing Data.
  3. First select the beginning of time option from the given drop down box.
  4. Click Clear Browsing Data button after selecting which elements to remove.

Note: Alternatively you may use the shortcut key Ctrl+ Shift + Delete to launch the above page.

Re-register Jscript and VBScript DLLs

Sometime JScript and VBScript DLL files are responsible for Shockwave crash. The former is a file known as Microsoft JavaScript and the latter is Application Programming Interface (API). Here’s how to fix, un-register and re-register these files to fix your problem:

  1. Click Start, point to All Programs | Accessories.
  2. Right click Command Prompt, select Run as Administrator.
  3. Enter the following commands one by one:

RegSvr32 /u Jscript.dll

RegSvr32 /u VBScript.dll

RegSvr32 Jscript.dll

Regsvr32 VBScript.dll

Exit

4. Then re-register these files after restarting your computer.

 

Nauman Lodhi is an IT professional who likes to write on technology and digital media life issues. Here is one of his web sites that contain tips to optimize Shockwave Flash.


3 responses to Problems with Google Chrome and Shockwave Flash

  1. LBW August 29th, 2012 at 9:05 am

    Or just run Firemin and use Firefox. Problem solved.

        Reply

  2. Reid September 5th, 2012 at 2:43 pm

    What do you do if you’re on Linux?

        Reply

  3. Zave September 6th, 2012 at 1:45 am

    “Without Shockwave Flash, internet surfing would be a dull experience.”
    actually no..it would be a fast, smooth experience devoid of browser stuttering and all those annoying ads and videos.

        Reply

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