Comments on: Rackspace Having a Bad Few Weeks http://www.pcmech.com/article/rackspace-having-a-bad-few-weeks/ Helping Normal People Get Their Geek On Wed, 15 Feb 2012 10:29:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Force Flowhttp://www.pcmech.com/article/rackspace-having-a-bad-few-weeks/comment-page-1/#comment-7324 Force Flow Thu, 24 Jan 2008 02:38:10 +0000 http://www.pcmech.com/article/rackspace-having-a-bad-few-weeks/#comment-7324 I've been working with rackspace for the past 6 months or so with a dedicated web server and an exchange server. There has been the occasional minor hiccup (the only downtime we've experienced was the one major chain of events in texas), but from my overall experience with them, they've been very open about what's happening and they are quick to respond and resolve issues.Can't say I've been at all disappointed. I’ve been working with rackspace for the past 6 months or so with a dedicated web server and an exchange server. There has been the occasional minor hiccup (the only downtime we’ve experienced was the one major chain of events in texas), but from my overall experience with them, they’ve been very open about what’s happening and they are quick to respond and resolve issues.

Can’t say I’ve been at all disappointed.

]]> By: David Risleyhttp://www.pcmech.com/article/rackspace-having-a-bad-few-weeks/comment-page-1/#comment-7319 David Risley Wed, 23 Jan 2008 21:58:36 +0000 http://www.pcmech.com/article/rackspace-having-a-bad-few-weeks/#comment-7319 First off, judging by the hostname (rackspace.com) coming in on your comment, you have a tight relationship with Rackspace or perhaps even work for them. So, yeah, I bet you do "follow them closely".Secondly, relax. Rackspace continues to be one of the more reliable web hosts out there. That said, this IS a PR issue for Rackspace. And, quite frankly, you attempting to more or less blame Rackspace clients for the problem is very unprofessional. I'll accept that hardware fails, but blaming clients for the "hiccups"? Come on.Hosting high profile sites means "hiccups" like this are going to be mentioned in the blog world. A proper response would be to NOT point out the fault of your clients. First off, judging by the hostname (rackspace.com) coming in on your comment, you have a tight relationship with Rackspace or perhaps even work for them. So, yeah, I bet you do “follow them closely”.

Secondly, relax. Rackspace continues to be one of the more reliable web hosts out there. That said, this IS a PR issue for Rackspace. And, quite frankly, you attempting to more or less blame Rackspace clients for the problem is very unprofessional. I’ll accept that hardware fails, but blaming clients for the “hiccups”? Come on.

Hosting high profile sites means “hiccups” like this are going to be mentioned in the blog world. A proper response would be to NOT point out the fault of your clients.

]]> By: RSOhttp://www.pcmech.com/article/rackspace-having-a-bad-few-weeks/comment-page-1/#comment-7316 RSO Wed, 23 Jan 2008 20:53:23 +0000 http://www.pcmech.com/article/rackspace-having-a-bad-few-weeks/#comment-7316 Opinions crack me up. Where did you got your "facts"? I watch this company pretty close. Seems that the affected companies have openly disclosed some of their own errors in your noted hiccup. PCMechanics should know the golden rule that it's not a matter of 'if' hardware will fail but simply 'when.' That's what SLAs are for. Nor was their datacenter down as you state. They were able to take down a quadrant of their datacenter before it affected others. That's pretty cool. Despite the fud-factor seems Rackspace continues to uphold their promises. Opinions crack me up. Where did you got your “facts”? I watch this company pretty close. Seems that the affected companies have openly disclosed some of their own errors in your noted hiccup. PCMechanics should know the golden rule that it’s not a matter of ‘if’ hardware will fail but simply ‘when.’ That’s what SLAs are for. Nor was their datacenter down as you state. They were able to take down a quadrant of their datacenter before it affected others. That’s pretty cool. Despite the fud-factor seems Rackspace continues to uphold their promises.

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