VoIP is Voice over Internet Protocol. It’s a general term used to describe voice communications over a packet-switched network (such as the internet). In this article I’m going to touch on the several different ways you can use PC-to-PC VoIP. Important note: Yes, VoIP obviously includes the ability to communicate via PC-to-phone and vice versa. But...

Chances are your phone is set up to not accept calls that do not have caller ID. But every so often you get a call from a number from an area code you’ve never seen before. Of course, you don’t answer it, but you’re left wondering, "Who was that?" Most of the time it’s a marketing call, but it is important to find out who called...

There will be times when you have to call customer service, a.k.a. customer support a.k.a. the help desk. If you are educated on how call center environments operate you will get better results. Let’s start off with this: The Big Question: Does asking for the manager really help? NO. Speaking to a "higher level" will rarely get your issue...