The above video is an example of how some companies still don’t get it when it comes to customer service in the United States – in this case, Toshiba. Currently, there are still way too many companies who sell tech products that farm out the entire consumer (but not enterprise) support center offshore. The result of this is no matter how good...

It’s most likely true you study the electronics products you intend to purchase before you buy them. You read web site reviews, watch a demonstration video of it if available, and maybe even print out a sheet with some notes before heading to the store. You expect, as you should, the employee you encounter who will sell you the item to know the product...

Many (and I mean many) PCMech readers buy stuff online. In fact, a fair amount of them shopped online during the “bad old days” in the pre-2005 era. Chances are that if you were shopping online pre-2005, there were at least a few purchases where you either a) didn’t get what you expected, b) had a product arrive broken or non-functional, c) ran...

NewEgg (a favorite online computer retailer for many PCMech readers) is one of the best places to save a buck when buying computer hardware and get access to the stuff that’s not on the shelf at major retail. Each month NewEgg updates its Customer Choice Awards that show off some of the best-rated hardware – by customers. If you were looking to...