The City of Angels decided it was fed up with Time Warner with its (very) poor customer service for pay-TV support and slapped a 25-page lawsuit against them. City attorney stated TW violated California law with false and misleading statements, ripping people off and must be held accountable for it.
Time Warner is the #1 pay-TV service in L.A. and has held that “distinction” for 2 years. This occurred when when they joined with Comcast (d’oh!) in ’06. But then TW had to upgrade a bunch of equipment in the merge and evidently cut a few corners (a lot of corners) during this upgrade. Now it seems they’ll be paying the price for it.
[Source: Los Angeles Times]
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