Today’s banks and credit unions in the United States all have ways in which you can access your account online with a feature usually called "Bill Pay". The vast majority of the time the Bill Pay service is provided free by the bank. In rare instances you may pay a small monthly fee, but at least it’s small.
Over the years I’ve learned a few things with paying bills online.
1. Electronic payments are not instant (anymore).
What’s supposed to happen is that when you make an electronic payment it’s supposed to be processed in 24 hours. This used to be the way it worked. For example, if you owed a bill on first of the month, you could have it electronically submitted on the last day of the previous month and everything was a-okay. The payment was processed in that promised 24-hour span.
That doesn’t happen anymore. It’s more or less a guarantee the payment will be late if you do this. Somewhere along the line electronic payments lost their near-instantaneous status and now they are no faster than using regular postal mail.
Your best bet to ensure payments arrive on time is to electronically submit them 7 days in advance. If there is a holiday in the span of that 7 days, make it 9.
2. Having the bank mail out checks via Bill Pay is more reliable (and cheaper) than mailing a check yourself.
The US Postal Mail system is generally reliable, but chances are you’ve had a payment lost in the mail a few times. It happens. This is especially true if you live in a rural area.
All Bill Pay systems have the ability to have the bank mail a check on your behalf if an electronic transaction is not available for any bill. And fortunately for you, you’re not charged extra for postage which is even better. To date, I have never had a bank mail-out not get to its intended destination.
To get the same level of mail service your bank does, you have to physically go to the post office and fork out some extra cash for Delivery Confirmation. This can cost quite a bit if you’ve got several letters to mail out. Better to use the bank. Saves cash and the bill payments get to where they’re supposed to go.
3. It is better to use Bill Pay rather than pay direct.
Example of paying "direct": Let’s say you have a Verizon Wireless account. That company - as well as many others - allows you to directly input your checking information so you can make payments direct to Verizon.
My opinion: Don’t do that. It is better if you use your bank’s Bill Pay system; there are several reasons for doing this:
- All the bills are paid from one place. Much easier to manage.
- The Bill Pay system has a built-in calculator that tells you exactly how much you’re sending out. When separated you have to do the math manually. It makes for balancing a checkbook much easier when you can have a system do some math for you.
- There is no speed advantage using a pay-direct over Bill Pay, so you might as well use the bank instead.



Rich Menga is PCMech's video guy, an author and part-time host of PCMech LIVE.


FortyPoundHead said:
7/28/2008 11:23 pm
I need to get my wife to check this story out. I’ve been trying to save her the heartache of sending in paper checks every month. Maybe if she hears it from someone else, she’ll make the plunge!
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Drew said:
7/29/2008 7:09 pm
My take on the situation is that the banks have their systems set up like this on purpose to silently have transactions incur overdraft fees for those who don’t manage their account properly and forget about the payments they scheduled a week or so in advance.
Australia is so much farther ahead when it comes to online banking and I have to admit that I expected more from US banks when I moved here. Back in Aussieland, instant online transfers that are processed within the same bank are transferred as they stated - instantly. Transfers between banks are generally 24 hrs if processed prior to 10pm.
The US has a lot of catching up to do when it comes to online banking IMHO.
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Rich Menga reply on July 30, 2008 6:48 pm:
Yes I do agree that some financial institutions “pause” payment processing on purpose. One particular company that is notorious for this is Discover (credit card). When you make a purchase *or* a payment it takes from 5 to 7 days to process/show up in the system. They don’t hide this fact and state up front it does take this long.. but why? Other cards only take 1 to 2 days. Local “check cards” from banks have transactions show up the same day!
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Maxwell said:
7/30/2008 6:53 pm
I think its great that you can pay everything online from your computer.
Most banks even offer free bill pay and companies like Chargesmart.com or Officialpayments.com offer electronic payments via credit card.
And Australia is like being in the US 4 years ago!
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