You know what I think?
T-Mobile may need to look into this site and get a Bail Bondsman. If you look at the website, you’ll notice that bail bonds are for defendants who have committed a federal crime. T-Mobile I feel has done just that.
If you’re a T-Mobile customer, you may already have your opinions about them, but I have been irritated with them for some time and this past week has really set me off. T-Mobile provided their customers with false advertising.
I was all set on leaving T-Mobile when my contract was up this past February, but they came out with this great February promotion; which intrigued me. In short, you can receive one of the latest 4G phones / tablets for free after mail-in-rebate and a 2 year contract. I made my purchase on February 19th, 2012.
Fine. That sounds fair, right? Not so much.
After talking with the customer service agent over the phone, we learned that the Samsung Galaxy SII would not be available to get for free, as advertised. Pretty much, I’d have to lay out the cost of the phone and I’d receive a $280 mail-in-rebate on a debit card. Ultimately, I’d pay $50 for the phone. Even though it wasn’t free, I still thought this was cool and T-Mobile, despite problems I had in the past, had changed my views of them.
This was short lived.
The phone comes in the mail with the mail-in-rebate form specifically for their February promotion. I fill it out and send it in. T-Mobile sends me a text letting me know that the form had been processed.
This past week I learn that I’m not qualified for the rebate.
What the F****?
How do I not qualify? I spoke with the customer service representative for a long time making sure there was no catch when it came to the promotion. He told us that all we had to do was renew for 2 more years with them. We asked multiple times, “is that it?” I honestly don’t know how much more we could push this guy before feeling 100% comfortable with taking the deal.
Well, we did. I recently found out that you needed both unlimited talk and text to qualify. What?! What does that have to do with anything? I have unlimited text and data. That’s not enough? Not to mention, on the promotional card I received in the mail, there was nothing in the fine print which mentioned this “all out unlimited plan.” It only referenced a 2 year contract.
So, what would you do next? Call customer service, right?
I did and get this…there’s a dedicated line for the promotion! Nobody picked up and we didn’t feel like waiting forever for someone to answer. Think about it…there must be some serious issues going on over this promotion for it to have a dedicated line!
You know, I could have missed something on the promotional card they sent in the mail. It’s definitely possible, especially since the “qualification terms” are in a size 2 font. Besides that, when you call customer service to buy a phone and you ask for details about the promotion and inquire about any “hidden details”; aren’t you entitled to know what you’re getting into? I fail to see how I’d be in the wrong and why I’m not entitled to the rebate which they told me I was entitled to.
If I didn’t qualify for the rebate in the first place, why would the form have come with the phone? Explain that one.
In the end, this all leads to false advertising! T-Mobile, you need to get your crap together. I can’t believe I”m stuck with you now, especially since you found a way to trick me into staying.
I hope they look into a bail bondsman because they’re going to need it one of these days when they go under. What a terrible company.
I really want to know if anyone else has had troubles with T-Mobile or any phone carrier for that matter; so when I do switch, I’m going with a trustworthy solution. Let me know what you think in the comments and if I’m wrong to feel the way I do.
Frank Angelone teaches people how to use social media and technology to improve their businesses. He’s also coupled these teachings by interviewing well known entrepreneurs in the field on the STZ Podcast.
Image Credit: Big Stock Photo
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