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Banks generate huge profits off fees.
I much prefer dealing with smaller, local banks rather than the huge mega-banks. you know the branch manager, he knows you and if any crap like that fee pops up, one word to the manager and poof..it disappears.
not so easy with a mega-bank.
plus with the strides in technology, small banks can now offer many of the same services the mega-banks can and do and usually for a better price and level of service.
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