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alexcraw · 10-14-2006, 01:45 PM

Remarkably, both (usb only in Scotland ;-) ) modems were broken!

All your advice was spot on, I'd have given the ethernet a go if it were an option and the add new hardware option is always worth a go if it doesn't pick it up automatically.

I advised the customer to ring AOL, cue an hour of explaining the problem to a call centre in India. They really should train the staff! Eventually, they were offered a replacement modem free of charge. The modem came in today and worked first time!

Cheers Guys.

Alex

10-14-2006, 01:45 PM	#8
alexcraw Member (6 bit) Join Date: Nov 2004 Posts: 58	Remarkably, both (usb only in Scotland ;-) ) modems were broken! All your advice was spot on, I'd have given the ethernet a go if it were an option and the add new hardware option is always worth a go if it doesn't pick it up automatically. I advised the customer to ring AOL, cue an hour of explaining the problem to a call centre in India. They really should train the staff! Eventually, they were offered a replacement modem free of charge. The modem came in today and worked first time! Cheers Guys. Alex