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**HAL9000** · 02-13-2007, 01:39 PM

RMA for Netgear.... when I was still working in the computer business... the accountant there tied into me for throwing two routers out and ordering new ones when the old ones could have been sent for RMA... I broke it down like this from the last time I dealt with them.

Our cost on the routers was $26, so $52 for both.

2.5 hours on the phone, mostly waiting, only to have them tell me that I must register the products online before they can assist me... they say it takes less than a minute, but will not hold, I must call back.

3 hours on the phone, mostly waiting before they agree I need an RMA#, but somebody will have to call me back with the number and shipping details

1 hour later, get the call, find out I'm responsible for shipping to the US by AIR ONLY ... AND responsible for return shipping. Total will be about $55

So, not including the 1 hour waiting for the call back, 5.5 hours of my time at $10 per hour + shipping expenses = $110 for two $26 routers.

02-13-2007, 01:39 PM	#3
HAL9000 Red-eyed Moderator Staff Premium Member Join Date: Dec 1999 Location: Regina, Saskatchewan, Canada Posts: 17,575	RMA for Netgear.... when I was still working in the computer business... the accountant there tied into me for throwing two routers out and ordering new ones when the old ones could have been sent for RMA... I broke it down like this from the last time I dealt with them. Our cost on the routers was $26, so $52 for both. 2.5 hours on the phone, mostly waiting, only to have them tell me that I must register the products online before they can assist me... they say it takes less than a minute, but will not hold, I must call back. 3 hours on the phone, mostly waiting before they agree I need an RMA#, but somebody will have to call me back with the number and shipping details 1 hour later, get the call, find out I'm responsible for shipping to the US by AIR ONLY ... AND responsible for return shipping. Total will be about $55 So, not including the 1 hour waiting for the call back, 5.5 hours of my time at $10 per hour + shipping expenses = $110 for two $26 routers. __________________ -At Ford, quality is job #1, job #2 is making them explode. ~Norm MacDonald, SNL News -Switching to Glide..Balancing in my head..inside of me... taking the glide path instead.