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My Guess....
Is that they haven't installed the latest soundblaster drivers for that system. If they didn't and have installed windows xp that could be causing the problem. Also, they may have installed the os with the system as an ACPI system instead of a standard system.
Tell them to start there
1.Install the lastest drivers for everything
2.Install the os on the computer as a Standard PC by pressing the "F5" button while the os is looking for the hardware when the initial install is done.
-myronman.
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