they left it at the door WHILE MY MOM WAS HOME...lol, a bit pricy of an order to leave sitting around...I got a HUGE scare though, opened up the laptop, the laptop itself was just like shrink wrapped onto cardboard inside a box. no battery, no AC adapter, i was flipping out...till i found a small compartment covering the bottom of the box with all the stuff i needed. you couldnt tell it was there, it just looked like it was the bottom of the box. Oh well, the laptop is great! UPS got it here quite fast too, ordered late monday night, credit card charged on tuesday, laptop here on wednesday! already got it up/running, removing all the stupid software sony put on, and the 2GB ram upgrade is in