Thanks for the replies. I think I will stop using my phone. I started keeping a log today. We dropped four calls today and had no service at two customers houses.
I have to defend the boss and the company though. Maybe I made it sound worse than it is but the company certainly isn't going downhill. We produced record sales numbers last year and we're doing even better this year. The company has been around for fourty years. We employees get full health and dental care, paid vacation, and flexible hours. We get great discounts on everything too. The management is generally easy going and great to work for. I'm not going to quit over the fact that the cell service sucks but it does make my job a bit more difficult.
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Originally Posted by SonicVanguard
Seriously, don't use your personal phone...the business owner made this call and now needs to deal with it. When customers complain to you you need to refer them to the owner in a cordial and professional manner. Mom and Pop A/V stores are getting gobbled up left and right - if the owner wants to keep any market share he'll be on the phone with AT&T and kill that contract. With Magnolia A/V on my side door, I'd do anything to stay one step ahead of them...and I'd bet Magnolia will do anything to take market share from your company...including using Verizon Wireless (BB as a company uses Verizon, so I'm betting Magnolia does as well). It's all about the little things in the A/V biz...that's one of the reasons I got out of installs years ago.
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That may be so for many small A/V stores but we're doing exceptionally well. We have a gigantic loyal customer base and we compete very well with the likes of Best Buy and Circuit City. We offer free delivery and installation of new products as well as haul away of the old gear. I also take pride in my installs and I am very particular about wire management and making everything work right and look and sound as good as possible. I label every connection, even power cords. I will explain the ins and outs of a system as many times as I have to until the customer gets it. We will even stop by again at no charge if they are still having problems. The big box stores don't offer that. We actually fix quite a few Best Buy "installs". We are also an autorized service center for every brand we sell and can work on just about anything but Phillips/Magnovox. We pickup and deliver service items too. On a side note about that, the Sony 40XBR800 (40" CRT) should never have been made. That thing is simply too heavy.
Maybe I sound like an advertisment but I really like the company I work for and I take pride in the work I do knowing it helps to keep them competing against the big boys.