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tshall · 12-05-2001, 11:15 AM

BURL, I'm not an expert on printers, but we had a problem with my daughter's Z51 that we coulnd't get resolved. I called 1-800-lexmark and a technician there was very helpful. I believe Lexmark's warranty is for one year so your printer may still be in warranty, meaning the tech advice would be free. Is the printhead in the cartridge on the Z42 like the Z51? One problem that I believe she had once was that she used it so seldom, the ink had a tendency to dry up and cause some printing problems. I believe she bought some cleaning solution and qtips and resolved that problem too. Hope this helps.

12-05-2001, 11:15 AM	#2
tshall Member (7 bit) Join Date: Nov 2001 Location: Iowa Posts: 109	BURL, I'm not an expert on printers, but we had a problem with my daughter's Z51 that we coulnd't get resolved. I called 1-800-lexmark and a technician there was very helpful. I believe Lexmark's warranty is for one year so your printer may still be in warranty, meaning the tech advice would be free. Is the printhead in the cartridge on the Z42 like the Z51? One problem that I believe she had once was that she used it so seldom, the ink had a tendency to dry up and cause some printing problems. I believe she bought some cleaning solution and qtips and resolved that problem too. Hope this helps.