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It sounds like it's a weak cable signal coming to the modem. 0 dBmV is the ideal, and while -10 is technically within the acceptable parameters, it's not good. The splitter setup you had before was actually better because it gave a much stronger signal to the modem before the 8 way splitter causes so much loss. Try the splitters like before and see if your situation improves at all. It could also be a hardware issue in the modem, but this should be charter's issue to deal with and not yours if it's a leased modem. Charter should be responsible for your connection up to the modem, which means they should ensure that your reliably remains connected. It sounds like they're trying to push you around.
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~Matt
CCNA
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