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***glc*** · 12-10-2001, 02:42 PM

First of all, that IS a winmodem. Physically remove it from the computer. Fix the loose port adapter. Go into the BIOS and turn OFF PS/2 mouse function. Start in safe mode and uninstall your hotsync manager for now. If you are not using a Palm Pilot, leave it uninstalled. Uninstall any modem software that you find in add/remove programs. Still in safe mode, go into device manager and remove ALL com ports, modems, modem enumerators, PCI communications devices, and mice. Go into Windows Explorer, and in the View options, set it to show ALL files and do NOT hide extensions for known file types. Go to c:\windows\inf\other and delete any Creative Modem Blaster .inf files. Reboot and go into bios again and turn OFF the second com port if you do not need it for the Palm hotsync. Restart into Windows and the com port or ports will be reinstalled and you should get mouse function. Reboot if necessary and keep trying to get the mouse recognized. If no mouse, the com port is bad or you disabled the wrong one, shut down and try the other port.

When this is sorted out, NOW you can try reinstalling the modem. When you get that working, THEN you can reinstall your Hotsync if you need it.

12-10-2001, 02:42 PM	#7
*glc* Forum Administrator Staff Premium Member Join Date: May 2000 Location: Joplin MO Posts: 37,707	First of all, that IS a winmodem. Physically remove it from the computer. Fix the loose port adapter. Go into the BIOS and turn OFF PS/2 mouse function. Start in safe mode and uninstall your hotsync manager for now. If you are not using a Palm Pilot, leave it uninstalled. Uninstall any modem software that you find in add/remove programs. Still in safe mode, go into device manager and remove ALL com ports, modems, modem enumerators, PCI communications devices, and mice. Go into Windows Explorer, and in the View options, set it to show ALL files and do NOT hide extensions for known file types. Go to c:\windows\inf\other and delete any Creative Modem Blaster .inf files. Reboot and go into bios again and turn OFF the second com port if you do not need it for the Palm hotsync. Restart into Windows and the com port or ports will be reinstalled and you should get mouse function. Reboot if necessary and keep trying to get the mouse recognized. If no mouse, the com port is bad or you disabled the wrong one, shut down and try the other port. When this is sorted out, NOW you can try reinstalling the modem. When you get that working, THEN you can reinstall your Hotsync if you need it.