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SonicVanguard · 01-24-2012, 12:01 AM

It's been a very long time - but what can I say, I sold my studio and have basically been enjoying life. But recently I've been doing some random post production work here and there and I've discovered a rather interesting problem.

I'm running two systems - both Windows 7 64 Ultimate. Both have 16gig of RAM. Both are running i7 CPUs - one is one of the originals, a 2.67GHz 920, the other a new 3.33GHz 980 Gulftown. The new rig runs in my studio, the other is my office system. The office rig is giving me rather interesting USB disconnect/reconnect problems.

It started about four months ago out of the blue - any Flash-based video that I'd watch on the web would cause it. Generally it would happen once, maybe twice. I attributed it to an older USB storage drive that had power supply issues. But in the middle of December I decided to do a fresh reinstall of Windows. I'd purchased a number of new SATA drives and wanted to start fresh. Nothing odd about the install and I don't run any oddball programs - Office 2007 and Adobe Creative Suite CS5 are really it. I have Chrome, iTunes, Nero 7, Paragon Partition Manager 11, and MacDrive 8 as well, but nothing out of the ordinary. My USB devices are a Canon MX printer, basic wired keyboard, and basic wired optical mouse. No more USB storage - everything is internal or on my NAS.

I hadn't really noticed the problem occurring again until I had a video I needed to work on for my church. At the time my studio rig was rendering a Cinema 4D animation so I started working on it on my office system. For whatever reason, Adobe Premiere CS5 uses Flash to render it's active camera monitor and clip monitor. I didn't have any problems capturing video from my source tapes - the problems started when I began editing - I'd start hearing that USB disconnect/reconnect sound - no mouse functions, no keyboard functions for a split second then back to normal. But it gets worse and worse and worse to the point I need to Alt-f4 to close the program. So...

I first made sure my chipset was up-to-date - it is.
I made sure I had all relevant Windows updates - I do.
I made sure my BIOS was current - it is.
I uninstalled all USB components - went into Device Manager and uninstalled them all - controllers, hubs, you name it I uninstalled it. Rebooted and let Windows reinstall.
I installed specific product drivers rather than generic Windows drivers for the printer and the mouse.
I made sure that USB power management is NOT set to disable a device to conserve power.
I uninstalled Creative Suite to see if that was the problem. It still happened in Chrome watching Flash videos. I disabled the Chrome flash plug-in and well... yeah, no videos played. I installed the Firefox Flash driver and had Chrome use that driver instead - problem persists.
I reinstalled Creative Suite and looked over the installation options for Flash Media - nothing really other than installing plugins for browsers and making the Flash Media Player the default for various formats. I unselected everything. Problem persists.
Found an old ps/2 mouse and ps/2 keyboard - helped when watching Flash videos on the web but no help in Premiere Pro. And I had a hellufa time getting Windows to even recognize the ps/2 mouse - took half an afternoon. And then the center wheel is inoperable - I use it a lot in Premiere Pro so going to ps/2 really isn't a good option.

At this point I'm at a loss. Normally I wouldn't worry much about it but my studio rig is going to be rendering various animations for the next week or so - and I have a few other small projects that I'd like to get a start on.

My system info:
CPU: Intel i7 920 @2.67GHz
Mobo: ECS X58B-A (first version)
RAM: 16Gig DDR3 1600

Anyone have any ideas other than another reinstall? No time for that really. I know the mobo is older - and I'm not opposed to thinking that the USB controllers have had a brainfart and the mobo needs to be replaced. But again, I really don't have time for that this week. So if there's a fix out there or I'm missing something - that would be much more convenient than hardware replacements.

01-24-2012, 12:01 AM	#1
SonicVanguard Audio/Video Expert Join Date: Jul 2003 Location: West Michigan Posts: 1,625	Not so random USB disconnect/reconnect It's been a very long time - but what can I say, I sold my studio and have basically been enjoying life. But recently I've been doing some random post production work here and there and I've discovered a rather interesting problem. I'm running two systems - both Windows 7 64 Ultimate. Both have 16gig of RAM. Both are running i7 CPUs - one is one of the originals, a 2.67GHz 920, the other a new 3.33GHz 980 Gulftown. The new rig runs in my studio, the other is my office system. The office rig is giving me rather interesting USB disconnect/reconnect problems. It started about four months ago out of the blue - any Flash-based video that I'd watch on the web would cause it. Generally it would happen once, maybe twice. I attributed it to an older USB storage drive that had power supply issues. But in the middle of December I decided to do a fresh reinstall of Windows. I'd purchased a number of new SATA drives and wanted to start fresh. Nothing odd about the install and I don't run any oddball programs - Office 2007 and Adobe Creative Suite CS5 are really it. I have Chrome, iTunes, Nero 7, Paragon Partition Manager 11, and MacDrive 8 as well, but nothing out of the ordinary. My USB devices are a Canon MX printer, basic wired keyboard, and basic wired optical mouse. No more USB storage - everything is internal or on my NAS. I hadn't really noticed the problem occurring again until I had a video I needed to work on for my church. At the time my studio rig was rendering a Cinema 4D animation so I started working on it on my office system. For whatever reason, Adobe Premiere CS5 uses Flash to render it's active camera monitor and clip monitor. I didn't have any problems capturing video from my source tapes - the problems started when I began editing - I'd start hearing that USB disconnect/reconnect sound - no mouse functions, no keyboard functions for a split second then back to normal. But it gets worse and worse and worse to the point I need to Alt-f4 to close the program. So... I first made sure my chipset was up-to-date - it is. I made sure I had all relevant Windows updates - I do. I made sure my BIOS was current - it is. I uninstalled all USB components - went into Device Manager and uninstalled them all - controllers, hubs, you name it I uninstalled it. Rebooted and let Windows reinstall. I installed specific product drivers rather than generic Windows drivers for the printer and the mouse. I made sure that USB power management is NOT set to disable a device to conserve power. I uninstalled Creative Suite to see if that was the problem. It still happened in Chrome watching Flash videos. I disabled the Chrome flash plug-in and well... yeah, no videos played. I installed the Firefox Flash driver and had Chrome use that driver instead - problem persists. I reinstalled Creative Suite and looked over the installation options for Flash Media - nothing really other than installing plugins for browsers and making the Flash Media Player the default for various formats. I unselected everything. Problem persists. Found an old ps/2 mouse and ps/2 keyboard - helped when watching Flash videos on the web but no help in Premiere Pro. And I had a hellufa time getting Windows to even recognize the ps/2 mouse - took half an afternoon. And then the center wheel is inoperable - I use it a lot in Premiere Pro so going to ps/2 really isn't a good option. At this point I'm at a loss. Normally I wouldn't worry much about it but my studio rig is going to be rendering various animations for the next week or so - and I have a few other small projects that I'd like to get a start on. My system info: CPU: Intel i7 920 @2.67GHz Mobo: ECS X58B-A (first version) RAM: 16Gig DDR3 1600 Anyone have any ideas other than another reinstall? No time for that really. I know the mobo is older - and I'm not opposed to thinking that the USB controllers have had a brainfart and the mobo needs to be replaced. But again, I really don't have time for that this week. So if there's a fix out there or I'm missing something - that would be much more convenient than hardware replacements. __________________ Dave. Go where there is no path and leave a trail.