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pally01 · 07-12-2012, 12:05 PM

Pretty certain I grabbed the correct software.

The WD Passport software that came with the back up drive installs and runs, but will not image an entire drive.

I downloaded the WD Acronis software package for the internal WD drive I have and this is the Acronis that won't install properly. I just re-checked that download and it appears to be the correct one. I used the internal drive model number I currently have, and the WD site spec'd the same download I am already having trouble with. That download is labeled "tih_s_e_14192.exe".

**EDIT**: I ran WD Data lifeguard, and it sees both the internal and external drives properly.

07-12-2012, 12:05 PM	#6
pally01 Member (10 bit) Join Date: Feb 2007 Location: Alberta, Canada Posts: 724	Pretty certain I grabbed the correct software. The WD Passport software that came with the back up drive installs and runs, but will not image an entire drive. I downloaded the WD Acronis software package for the internal WD drive I have and this is the Acronis that won't install properly. I just re-checked that download and it appears to be the correct one. I used the internal drive model number I currently have, and the WD site spec'd the same download I am already having trouble with. That download is labeled "tih_s_e_14192.exe". EDIT: I ran WD Data lifeguard, and it sees both the internal and external drives properly. __________________ Asus M4A785TD-V Evo, Phenom II X2 555 (unlocked quad), 4x4gb Corsair PC3 10700 Ram, EVGA GTX460, Corsair 750w PSU, Patriot 60gb SSD, 2x2TB, 1x1TB W.D Green's Last edited by pally01; 07-12-2012 at 12:13 PM.