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Easiest way is to do a hard reset on the router/access point. This will set everything back to defaults and she will have to reconfigure it the same way she did when she installed it. The ISP has nothing to do with it, it's a local configuration. You can avoid a reset if you can get into the configuration page, that will allow you to either read out or reset the password.
However, if it happens to be an AT&T 2Wire gateway, the password is the 10 digit number on the bar code sticker, it's 64 bit WEP.
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