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Vieux Richard · 02-22-2002, 04:24 AM

Have a customer using an Acer scanner which won't run under W2K despite downloading/installing the latest drivers 4.03 from the Acer website.
The problem appears to be that the previous drivers (3.20) have been corrupted & the uninstall program won't completely remove them. I say this because I have installed the same drivers (4.03) on my laptop under W2K with his scanner & everything works fine.
Acer won't respond to my e-mail request, so my question is how to delete manually all the registry(?) entries of ver. 3.20 so that we can do a clean install of the latest 4.03 drivers?

02-22-2002, 04:24 AM	#1
Vieux Richard Member (9 bit) Join Date: Dec 1999 Location: Vieux, France Posts: 472	Can't uninstall Scanner drivers Have a customer using an Acer scanner which won't run under W2K despite downloading/installing the latest drivers 4.03 from the Acer website. The problem appears to be that the previous drivers (3.20) have been corrupted & the uninstall program won't completely remove them. I say this because I have installed the same drivers (4.03) on my laptop under W2K with his scanner & everything works fine. Acer won't respond to my e-mail request, so my question is how to delete manually all the registry(?) entries of ver. 3.20 so that we can do a clean install of the latest 4.03 drivers? __________________ People who don't do regular backups - don't realise what they're missing!