Why not just contact the 3COM helpdesk ? I just contacted them abt the exactly same US Robotics 33.6 faxmodem, and after going through their friendly helpdesk support at the Philipines, a sweet lady went through the troubleshooting, and confirmed it was spoiled, and they had a new one sent to us, after we have sent the spoilt one to their collection centre. Not bad support from them .
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