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You should never listen to what someone says (if they dont know much about computers) about a computer even if it's one they own! When I got there to hook it up for him I asked him again, did you request an internal modem, he said no, then I told him that an external would be way better. Then he goes in the next room and pulls out an external dsl modem and says 'like this' #*+^>{$@(~ well it turns out that the internal was not the modem but the NIC card they sent him. Anyway I got that in there ok no problems took out the old drivers from the card he had taken out to put this one in. (could of just left that one in there) everything seems to be hooked up right, the software from the dsl provider says that he's connected and the icon next to the clock even shows the blinking lights a little bit, the only thing thats wrong is internet explorer will not pull up a web page. Do I need to get the DNS #s from his provider or an IP address, or is there some setup option that I need to change?
The modem says it's a v.90 DSL modem, and when I connect using the software provided you can even see the send & receive lights on the modem lighting up, but still nothing will come up on internet explorer. The only thing that I could think of was he has AOL on this machine, could this somehow be causing the problem? with aol I know that it's possible I just didnt want to go deleting and uninstalling it because he wants to get his email from them. This is what happens when I go against my own rules and work on a machine that has aol on it. but like I said, he was working on my car so I did it anyway. Like I said though, the NIC card is set up with no errors or conflicks and I went through the CD's from the DSL provider and installed the software and that also seems to run ok. It's just that I couldnt get the browser to pull up a web page.
Did I over look something, or is aol the culprit
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