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Thanks bob, I will work on a written policy tomorrow. We do have a written policy that we are not responible for software losses...

but I like the written policy for installing test software.

that made me remember one guys computer. He told me to format his computer reinstall his software.
Well I did then when he got his computer, he was ticked...some of software he had was missing. I ask him what was missing and he named off some software that he had gotten from other people and he explan it was not going to be easy to replace it..I told him to go buy it.
He went on and on, untill I told him that it was illegal to copy programs from other peoples disks....That was the end of it...

I can't be responsible if someone tell me to format their computer and reinstall their software..If you go into a computer store and start talking and using words like format and you don't know what you are really saying, you are going to get a real surprize....The way he talked, lead me to believe that he had an understanding of computers.
So when he ask for a format, I gave him a format...
It is like going to any place and pretending to be an expert.