I need some major help. My parents live in a very small town. There is 1 internet provider. They also live in the country so their connection speed is 28800. Now the problem. For the past month or so, when they log on, the computer dials, the modem goes through it stuff and the little TV's appear in the bottom corner. Then that is it. The front TV (the send) does blink but the back (receive) does nothing. No matter what web site you try to goto it will eventually pop up the window "could not log onto server"(not exact wording but close enough). Also, when you click on the X in the corner to log off, the screen disappears but the connection stays on. You have to click the TV's to Disconnect. Their computer is a Dell system. I have talked with them, and they said since the modem is dialing and the TV's are appearing, that it is not the computer or modem and the problem is the ISP. OPINIONS??? Any suggestions? Need some suggestions before driving to another town to work on it. Did a search for the wsock32.dll and there is only one version on their computer. They haven't installed anything new since the problem began. No storms, computer is plugged into battery backup with surge suppression, as are the phone lines.
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