Quote:
Originally posted by Iman74
All I see is a life time warranty for adjustments. As far as I can remember adjustments do not include the removal of scratches or the guarantee that you will never get scratches.
Now I do see a one year warranty on scratches and accidental damage but as I originally posted I'm talking about those miniscular scratches that need to be angled to see, do you believe or know they will cover that?
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LensCrafters policies regarding warranties on lenses are pretty simple -- you are allowed a one year period to have your lenses replaced under warranty. When you buy your lenses you are not buying a warranty -- when you need to use their warranty you pay them a service fee for the new lenses -- so you are paying for the warranty when and if you use it. You can use it as many times in a year as you'd like. It is their corporate policy, it is not up to interpretation as every office is corporately owned. Some doctor's offices are independantly owned, but every LensCrafters is a corporate store. I have seen store managers fired when customers call the corporate office with a specific complaint like a office not honoring a warranty.
-Craig