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Depends on where this client is taking its settings from...
If it's taking them from IE, you might have IE still set to dial instead of assuming a LAN connection.
I'd suggest using RASPPPOE if you're on pppoe, since it's much more efficient than any proprietary software from your ISP. Plus, it uses DUN bound to the ethernet adapter so for purposes of that client, it may see an active DUN connection and think you're connected.
Xayd
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