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What is the IP the computer gets?
If it's 169.xxx.xxx.xxx, then you do have some big problems, and you need to manually reset the TCP/IP stack.
If it's a normal IP, then it could just be that his ISP doesn't know that it's his computer (MAC address based IP), and he'll have to call the ISP.
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Black holes are where God divided by zero...
Cheers, Jim
Jims Modems
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