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Yes, we use a backpack 4x4x20 parallel/PC Card model daily in our business. We have also had other backpack products (regular parallel cd readers, tape drives) and have had excellent luck. The backpack cd drives are just IDE drives in a case with the appropriate adapters and cables - so if the drive itself ever dies, you can just put any IDE drive in. Replacement power supplies are available from CDW. The backpack burner comes with a DOS driver, a Windows driver, and Adaptec software.
I have an old backpack case here - it used to have a 4x Gold Star reader in it which died - all I need is a power supply (we lost ours) and I'm going to put my old Ricoh 2x burner in it so we have another portable burner.
We have only called for support once - and the support we received was good. Everything else we have needed we have found on the website.
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