I've taken a look at a place called complx.net. The actual facilities are located just 2 hours away from me, which means I could make visits when neccesary. They also seem to have good rates. One thing that bothered me, I sent an email to inquire about their support for Windows Servers, and they quickly responded, but I've sent them another e-mail asking more specifics about their company and services and it took over 24 hours for a response.
Unfortunately I don't live close to many of these colos. There was one, happyhosting.com, which was only about 10 minutes away, but... something about their name, their design, and the lack of information on their webpage keeps me from researching them further.
This is the e-mail i received back from complx.net.
I apologize for the late response.
Below are responses to your questions.
Ok, a few more questions.
>
> About your redundancy, i saw that you have internet connections provided
by
> both Sprint and AT&T, does this mean you have two connections? Also, I may
> have overlooked this, but how long do you suppose that a server would
> survive a power outage?
>
> How fast are your connection(s) to the internet? Something like OC48?
>
At our current location we have a DS3 with Sprint and a T1 with AT&T. The
Sprint connection is our primary and the AT&T is backup.
We are currently in the process of expanding to another datacenter in Ohio
which will offer many more options.
> Once the server is at your facilities, how fast can I expect it up and
> running?
>
It usually depends on what day it arrives and how heavy our workload is, but
generally if it arrives on a weekday we can have it up within 24-48 hours.
> Do you offer any type of money back gurantee?
>
Not at this time
> Is customer support 24/7?
>
Support is during regular business hours, though you would be given a pager
number for emergency use.
> Do I have access to my server during certain times of the day, or do I
have
> to make an appointment?
>
At our current location an appointment is necessary during normal business
hours and at times on Saturdays.
> Do you offer any maintenance services, rebooting services, or such? If I
> gave you a stock of components, would you be able to replace something if
> needed? What would be charged for any of these services?
>
Reboots are free and each package includes an alloted time of maintenance
minutes. Something such as a quick ram install, addition of a cdrom, etc
would be included in this time. Something such as an OS install, drive
formatting, etc, would incurr an additional cost.
> Do you run a Cisco network infrastructure?
>
At our current location we do not. As I mentioned above, we are in the
process of expanding, and these locations would.
> What security do you offer in your datacenter?
>
> Do you only provide rackspace? If you provide cabinets, is the cost more?
>
Where we are located now we could provide rackspace, though the location is
mainly a seperate room located within offices. If you are interested in a
cabinet or even a cage, we can offer this at the locations in Ohio though
the location would be a bit more costly as it is a multi-million dollar
datacenter. At this location security would include cameras, keycard and
passcode entry, and locking cabinets and cages.