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we live in a push button society, everything has to be NOW NOW NOW.
the calls I get that mess with me, is people using the residential account for a home business and expecting business uptime reliability.
Caller "I have been down for 2 hours, I am losing thousands of dollars on trades"
what I want to reply "I am sorry our residential service does not meet your needs, if you would like I can upgrade you phone service to a business account, then upgrade your DSL to business class where you can have our five 9s service, (99.999% percent uptime) and you will need to purchase one of our routers as well."
yes to answer your question, I do work at a call center for DSL tech support.
I am currently under consideration to be a product specialist and hints I take the customer escalation calls now.
Been doing call center work for just over 2 years and I have to say I have hear it all, and I believe the human race is doomed.
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