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Mr N8 · 08-25-2003, 10:14 AM

As it says in the title, I have an HP Deskjet 3820. Its just a cheap printer that I picked up for some people to print text documents.

I've run through the entire troubleshooting guide with no luck.

The printer starts up, but then goes through a lot more "testing" than any of the other of this model that I have. The document spools fine, but the job always fails. I know that the paper feed works and the ink is fine. I've used both USB and parallel cables to try and print. When I hook it up, everything detects and installs (WinXP Pro). When the job is sent directly to the printer (instead of spooling), it immediately fails.

I guess I'm pretty sure its a hardware issue with the printer. Does anyone know if I can replace the interface ports, or if maybe its a different problem? I know this is an unusual one, but any help would be appreciated.

Thanks

NAte

08-25-2003, 10:14 AM	#1
Mr N8 Member (12 bit) Join Date: Sep 2001 Location: Racine, WI Posts: 2,094	HP Deskjet 3820 problems As it says in the title, I have an HP Deskjet 3820. Its just a cheap printer that I picked up for some people to print text documents. I've run through the entire troubleshooting guide with no luck. The printer starts up, but then goes through a lot more "testing" than any of the other of this model that I have. The document spools fine, but the job always fails. I know that the paper feed works and the ink is fine. I've used both USB and parallel cables to try and print. When I hook it up, everything detects and installs (WinXP Pro). When the job is sent directly to the printer (instead of spooling), it immediately fails. I guess I'm pretty sure its a hardware issue with the printer. Does anyone know if I can replace the interface ports, or if maybe its a different problem? I know this is an unusual one, but any help would be appreciated. Thanks NAte