Carl, thanks. For 30 years I've tried to treat EVERY customer, no matter the problem, the way I'd like to be treated. It hasn't always been easy (weather, my mood, customers' mood, etc). It also helps to love your job and be willing to learn new stuff. I get so hacked at some techs who show up for a paycheck, period. Glad you got another SARGE
Again, congrats on the DSL, and don't be so uppity that you forget us who are stuck with "dial-ups"
