Onvia.com.
I have ordered quite a bit of stuff from these guys when they had free shipping. I never had a problem until I had a defective hard drive. Here is the big runaround:
- Ordered HD from Onvia on Jan 3th.
- Hard drive arrives on Jan 8th.
- Hard drive fails after loading software, Jan 9th.
- Send an online request for RMA to Onvia, Jan 9th.
- They say that they can't find my order and the need a serial number, Jan 9th.
- I send them a serial number and a order number again, Jan 9th.
- Several days go by. Finally on Jan 12th, they send me an email telling me that an RMA will be issued to me in 10 days. I send a reply back asking how hard a process is it to issue an RMA. They never respond back.
- Finally on Jan 24th, I receive an email from them with an RMA no.
- I UPS the box back to them on Jan 29.
- The box arrives at Onvia on Feb 8th.
- I keep looking for a credit on my account it never arrives.
- I send a email to Onvia on Feb 26th wanting to know about my credit.
- I receive an email back from Onvia saying that the credit has been issued on Feb 27th. It will take several days to process.
- Today I still don't see a credit on my account. I email them back. I receive a reply that a credit has been issued today to my account. The wording is exactly the same as before "I have just issued a refund to your credit card".
I guess now I wait another few days to see if the credit has indeed been issued. You have been warned. Do not order from these thugs.