A friend had this same problem with his BJC4200. It is the setting. I can't remember exactly what the problem was now (this was at least a year ago that I fixed his), but I do remember that in the printer's control panel, there are 2 different color options. If you change cartridges (like to the photo color), you have to have it set on the right one or it only prints half of the page (which actually the whole picture is there, just squeezed down onto half the page). I also remember that if you go to the Windows printer stuff and print a test page from there, it will be fine.
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