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Madthumbs, I am quite aware of how to deal with people via email. I used to manage the customer service center for an e-commerce company. I generally try to keep a cool head but also give them enough grief to motivate them into action. I also looked at the customer comments at Resellerratings.com and there are several comments that tell about how slow they are on processing returns. I would probably still be a fan of theirs if I didn't ever have to send anything back. That is the big test.
[Edited by mairving on 03-17-2001 at 11:03 AM]
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