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Byte 2.0 · 06-01-2004, 06:42 PM

Hey Kittyfire, long time to see. If you didn't know, I moved up to PS.

to everyone else, Kittyfire and I used to work together and even though we where Tier 1 at the time, the product we supported was so new there was a tier 2 above us, but we had all the info on the product they had. We actually had more knowledge of one of the products then some of the Tier2 in that case. If we didn't fix it, our Tier 2 hated to take a call from us.

06-01-2004, 06:42 PM	#9
Byte 2.0 Member (12 bit) Join Date: Aug 1999 Location: Secret City (Oak Ridge, TN) Posts: 3,271	Hey Kittyfire, long time to see. If you didn't know, I moved up to PS. to everyone else, Kittyfire and I used to work together and even though we where Tier 1 at the time, the product we supported was so new there was a tier 2 above us, but we had all the info on the product they had. We actually had more knowledge of one of the products then some of the Tier2 in that case. If we didn't fix it, our Tier 2 hated to take a call from us. __________________ Last Job ADSL Support Specialist (Tier 2), until It was outsourced overseas. http://www.despair.com/discovery.html A Plus Certified : Certified Help Desk Professional. Home setup. Comcast Cable, Linksys Router, 10/100 switch, 4 wired PCs, 2 wireless laptops vontar@gmail.com From the Network Admin, In God We Trust, All others we monitor.