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Mapex5 · 07-18-2004, 09:01 AM

I have an HP Office Jet 500 all in one. The software installs fine but then when I try to start the Office Manager, I get an error saying the PC cannot communicate with the printer. HP support just hands out their pre printed generic responses about what to check but all port settings, etc are just as they should be. The printer cable is also fine because when a document is up you can select print and it works just fine. The problem is the actual Office Manager program itself.
This has happened before and I fixed it but cannot remember what I did. I remember it being something as simple as either going to Printers in Control Panel and adding a printer, or using the Add Hardware wizard, it took about 1 minute to do, but this time I've done both of those things at least 10 times each and still nothing.

07-18-2004, 09:01 AM	#1
Mapex5 Member (3 bit) Join Date: Jul 2004 Posts: 6	HP OfficeJet Manager I have an HP Office Jet 500 all in one. The software installs fine but then when I try to start the Office Manager, I get an error saying the PC cannot communicate with the printer. HP support just hands out their pre printed generic responses about what to check but all port settings, etc are just as they should be. The printer cable is also fine because when a document is up you can select print and it works just fine. The problem is the actual Office Manager program itself. This has happened before and I fixed it but cannot remember what I did. I remember it being something as simple as either going to Printers in Control Panel and adding a printer, or using the Add Hardware wizard, it took about 1 minute to do, but this time I've done both of those things at least 10 times each and still nothing.