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Whatever you do, if you can't service it yourself, just get a new one.
What you can do yourself:
Take out all the paper, and cartidges.
Using alcohol and a q-tip you can clean the cartridge but it just make more sense to buy a new one.
Clean the contacts where the cartridge resides.
Very gently use a cloth or a q-tip (cloth is easier), and some alcohol and run it left and right a few times on that clear belt the cartridge unit is connected to.
Take a can of air and blow out the inside of the computer.
Put everything back in, but do NOT fill the paper tray, fill it only half way. That is one of many mistakes printer users make.
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