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GaryRouth · 11-02-2004, 04:29 PM

I don't use Outlook much, but a good first step might be to try an online virus scan [HouseCall is pretty good: http://housecall.trendmicro.com ] and perhaps also update the definitions for whatever antivirus your friend already has installed, and do a full system "thorough" antivirus scan in Safe Mode. While in Safe Mode, run an antispyware program [if there's none on the computer, AdAware's a good start http://www.lavasoft.de - and SpyBot is recommended as well http://www.safer-networking.org ]

If it's not due to a malware infection, perhaps a repair-reinstall of Outlook might work.

Other techs more familiar with Outlook might have seen this one before, and have an easier solution - so keep checking back.
. . . Gary

11-02-2004, 04:29 PM	#2
GaryRouth Member (12 bit) Join Date: Nov 2001 Location: Woodland Hills, CA (suburb of Los Angeles) Posts: 4,014	I don't use Outlook much, but a good first step might be to try an online virus scan [HouseCall is pretty good: http://housecall.trendmicro.com ] and perhaps also update the definitions for whatever antivirus your friend already has installed, and do a full system "thorough" antivirus scan in Safe Mode. While in Safe Mode, run an antispyware program [if there's none on the computer, AdAware's a good start http://www.lavasoft.de - and SpyBot is recommended as well http://www.safer-networking.org ] If it's not due to a malware infection, perhaps a repair-reinstall of Outlook might work. Other techs more familiar with Outlook might have seen this one before, and have an easier solution - so keep checking back. . . . Gary